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Restaurant Operations Manager at Goldplates Feast House

Posted on Mon 06th Jan, 2025 - hotnigerianjobs.com --- (0 comments)


Goldplates Feast House, a reputable restaurant, is recruiting suitable candidates to fill the position below:

Job Title: Restaurant Operations Manager

Location: Lekki Phase II, Lagos
Employment Type: Full-time
Department: Operations
Industry: Quick Service Restaurant (QSR)

Job Summary

  • The Operations Manager oversees and coordinates the daily operations of multiple QSR outlets, ensuring efficiency, profitability, and adherence to company standards.
  • The role involves managing staff, optimizing operational processes, ensuring customer satisfaction, and driving business growth through operational excellence.

Key Responsibilities
Operational Leadership:

  • Oversee the smooth operations of multiple outlets, ensuring consistent quality and service delivery.
  • Implement and monitor operational standards, policies, and procedures.
  • Conduct routine outlet visits to ensure compliance with company standards and resolve operational challenges.

Staff Management:

  • Recruit, train, and mentor outlet managers and their teams.
  • Monitor staff performance, set goals, and conduct regular performance evaluations.
  • Foster a positive work environment to motivate and retain employees.

Customer Experience:

  • Ensure that all outlets deliver exceptional customer service.
  • Address customer feedback and implement improvements to enhance satisfaction.
  • Monitor service trends and adjust operational strategies to meet customer expectations.

Inventory and Supply Chain Management:

  • Oversee inventory control and procurement processes to prevent stockouts or excesses.
  • Ensure proper handling and storage of inventory to minimize waste and maintain quality.
  • Collaborate with suppliers to secure quality products at competitive prices.

Financial Management:

  • Develop and manage budgets for each outlet, ensuring profitability.
  • Monitor revenue, costs, and key financial metrics to identify opportunities for improvement.
  • Analyze sales data and implement strategies to achieve financial targets.

Compliance and Safety:

  • Ensure all outlets adhere to health, safety, and food hygiene regulations.
  • Conduct routine audits to maintain compliance with company and regulatory standards.
  • Stay updated on industry regulations and implement necessary operational changes.

Process Improvement and Strategy:

  • Identify inefficiencies in operations and implement solutions to improve productivity.
  • Lead the introduction of new processes, technologies, and initiatives to enhance operations.
  • Collaborate with marketing and product development teams to align operational strategies with business goals.

Reporting:

  • Prepare and present operational performance reports to senior management.
  • Track key performance indicators (KPIs) and implement strategies to improve results.

Qualifications and Skills

  • Educational Qualification: Bachelor's Degree in Business Administration, Hospitality Management, or a related field. An MBA is an added advantage.
  • Experience: 5+ years of experience in a managerial role within the QSR or hospitality industry.

Skills:

  • Strong leadership and team management abilities.
  • Excellent organizational and multitasking skills.
  • In-depth knowledge of QSR operations, including customer service, inventory, and supply chain management.
  • Proficiency in financial management and reporting.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills.

Others:

  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Flexibility to visit our various outlets
  • Proximity to the Island is important.

Application Closing Date
13th January, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: recruitment4jen@gmail.com using the Job Title as the subject of the email.


  

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