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Receptionist at a Renowned Hotel - Urielsprout Limited

Posted on Mon 06th Jan, 2025 - hotnigerianjobs.com --- (0 comments)


Urielsprout Limited - Our client, a renowned hotel in the heart of Benin City dedicated to delivering exceptional guest experiences through their commitment to hospitality excellence, is recruiting to fill the position below:

Job Title: Receptionist

Location: Benin, Edo
Employment Type: Full-time

Role Overview

  • Our client is seeking a professional and personable Hotel Receptionist to be the face of their establishment.
  • As a Hotel Receptionist, you will be the first point of contact for guests, playing a pivotal role in ensuring their stay is memorable and seamless.
  • This position requires a mix of customer service expertise, organizational skills, and a passion for hospitality.

Key Responsibilities

  • Warmly welcome and assist guests during check-in and check-out processes.
  • Handle reservations, cancellations, and inquiries via phone, email, and in-person interactions.
  • Provide information about hotel services, amenities, and local attractions.
  • Address guest concerns professionally and escalate issues when necessary.
  • Process payments and maintain accurate billing records.
  • Collaborate with housekeeping and other departments to meet guest needs.
  • Ensure the front desk area is well-organized and presentable at all times.

What We are Looking For
Education & Experience:

  • High school diploma or equivalent (required).
  • Prior experience in customer service or front desk roles (1-2 years preferred).
  • Background in hospitality or tourism is advantageous.

Skills & Qualifications:

  • Strong communication and interpersonal skills.
  • Proficiency with hotel management software (e.g., Opera, Cloudbeds) and MS Office.
  • Ability to multitask and stay organized in a fast-paced environment.
  • A problem-solving mindset with a positive attitude.
  • Fluency in [English] (additional languages are a plus).

Other Requirements:

  • Availability for flexible shifts, including weekends and holidays.
  • Professional grooming and appearance standards.
  • A commitment to delivering outstanding guest experiences.

Perks & Benefits

  • Competitive salary package (N60,000 - N70,000 Monthly).
  • Performance-based bonuses.
  • Growth opportunities in a reputable hospitality establishment.

Application Closing Date
7th January, 2025.

How to Apply
Interested and qualified candidates should submit their Resume and Cover Letter to: [email protected] using the Job Title as the subject of the email.


  

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