Customer Service / Social Media Manager at Splashgreens

Splashgreens - Healthy Drinks and Food Factory is a leading healthy food and drinks company and service provider based in Lagos Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service / Social Media Manager

Location: Mile 12, Lagos
Employment Type: Full-time
Reports to: Marketing Manager/Customer Service Director

Job Summary

• We are seeking a dynamic and creative Customer Service/Social Media Manager to oversee customer interactions and represent our brand online.
• This dual role combines providing exceptional customer service with managing and growing our social media presence to engage with our audience and boost brand loyalty.

Key Responsibilities

• Manage customer inquiries, complaints, and feedback via phone, email, and social media channels in a timely and professional manner.
• Develop and maintain relationships with customers, ensuring satisfaction and resolving any issues or concerns.
• Create and execute a comprehensive social media strategy across platforms (Instagram, Facebook, Twitter, etc.) to increase brand awareness and engagement.
• Monitor and respond to customer reviews, comments, and messages on social media, maintaining a positive brand image.
• Analyze customer feedback and social media metrics to suggest improvements and develop content tailored to the audience’s needs and interests.
• Coordinate with other departments (e.g., production, marketing) to ensure seamless communication and customer satisfaction.
• Create engaging content, including posts, stories, and promotions, aligned with the company’s brand voice and marketing goals.
• Track social media performance and prepare regular reports on engagement, follower growth, and customer sentiment.
• Stay up to date with social media trends, industry news, and customer service best practices.

Required Skills & Qualifications

• Bachelor's Degree in Marketing, Communications, Business, or related field.
• 2+ years of experience in customer service or social media management, preferably in the food and beverage industry.
• Strong written and verbal communication skills with a customer-focused mindset.
• Proficient in social media platforms and scheduling tools (e.g., Hootsuite, Buffer, etc.).
• Excellent problem-solving skills and ability to work under pressure.
• Creative, self-motivated, and detail-oriented.
• Experience in community management and customer engagement is a plus.
• Computer literate/Knowledge of graphic design tools (e.g., Canva, Adobe Photoshop) is a plus.

Remuration

• Attractive Salary
• Opportunity to be part of a growing brand in the healthy food and drink industry.

Application Closing Date
13th January, 2025.

Method of Application
Interested and qualified candidates should send CV to: [email protected] using the job title as the subject of the email.