Customer Care Representative at Akentertainment

Akentertainment is recruiting suitably qualified candidates to fill the position below:

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Opebi, Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Must have HND or First Degree
• Ability to stay calm when customers are stressed or upset.
• Must have a strong skill inusing computers.
• Experience working with customer support.

Application Closing Date
20th January, 2025.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.