Fraud Prevention Officer at Vitalvida Limited

Vitalvida is a fast-growing e-commerce company delivering high-quality health and beauty products to customers across Nigeria.

As we continue to expand, maintaining integrity, transparency, and accountability across our operations is critical, we are recruiting to fill the position below:

Job Title: Fraud Prevention Officer

Location: Yaba, Lagos
Employment Type: Full-time

The Role

• We are looking for a Fraud Prevention Officer to join our team and ensure that no fraudulent activities occur among staff, delivery agents, or third-party logistics partners.

This Role is Not for Everyone:

• If you are coming to work to sleep, gist, or surf social media, DO NOT APPLY.
• If you are already working remotely somewhere else and think you can also work in our office, DO NOT APPLY.
• If you think you are smart and want to use company time to do side hustles or “moonlight,” DO NOT APPLY.

We are looking for serious people who:

• Are ready to give 100% and take their job seriously.
• Are willing to come early, close late, and do whatever it takes to get the job done.
• Will help the company grow by doing their best every day.
• If you know you are not ready to work hard and be serious, please, Do not waste your time Applying.

Job Summary

• The Fraud Prevention Officer will be responsible for proactively identifying, investigating, and preventing fraudulent activities across all aspects of the company’s operations.
• This includes monitoring employee and delivery agent activities, auditing processes, and implementing controls to safeguard company assets and operations.
• The ideal candidate must be highly analytical, detail-oriented, and assertive, with a strong sense of integrity.

Key Responsibilities
Fraud Monitoring and Investigation:

• Monitor activities of staff, delivery agents, and third-party logistics partners to detect and prevent fraudulent behavior.
• Investigate suspected cases of fraud, theft, or mismanagement within the company’s operations.
• Conduct background checks on new employees and delivery agents to ensure their credibility.
• Implement strategies to detect and prevent unauthorized activities, such as mismanagement of funds, missing stock, and inventory manipulation.

Fraud Prevention Across Operations:

• Inventory Management: Regularly audit stock levels, track inventory movements, and verify records against physical counts. Ensure delivery agents provide timestamped photos and maintain accurate stock trackers.
• Payment and Financial Transactions: Ensure secure handling of payments, conduct regular reconciliations, and flag any discrepancies in financial records. Verify that delivery agents promptly deposit payments into the company account.
• Customer Service and Sales: Monitor refunds, discounts, and customer interactions for irregularities. Ensure all customer data is handled securely and not misused.
• Logistics and Delivery Operations: Verify the accuracy of delivery records, prevent stock diversions, and ensure delivery agents adhere to policies. Use GPS tracking and customer confirmation protocols.
• Vendor and Supplier Relations: Audit supplier transactions, verify invoices against deliveries, and prevent collusion or kickbacks.
• Staff Performance and Payroll: Identify ghost employees, fraudulent expense claims, and falsified attendance records. Regularly audit payroll systems for accuracy.
• Advertising and Marketing: Validate campaign metrics and ad budgets to prevent inflated reports or misuse of funds. Audit external agency contracts for irregularities.
• Returns and Refunds: Monitor return processes for potential fraud, validate refund claims, and ensure returned stock is accounted for.
• Technology and Data Security: Implement multi-factor authentication, monitor access logs, and enforce cybersecurity best practices. Prevent unauthorized access to sensitive data.
• Performance Bonuses and Incentives: Verify bonus claims against performance metrics and ensure KPIs are accurately tracked.

Audit and Compliance:

• Regularly audit inventory records, financial transactions, and delivery logs to ensure accuracy and integrity.
• Verify adherence to company policies and procedures across all departments.
• Ensure delivery agents and staff comply with Service Level Agreements (SLAs) and fraud prevention guidelines.

Policy Enforcement and Education:

• Educate staff and delivery agents on fraud prevention best practices and the consequences of non-compliance.
• Collaborate with management to update and improve fraud prevention policies as needed.

Performance Review and Reporting:

• Create and maintain detailed reports on fraud cases, preventive measures, and resolution outcomes.
• Analyze patterns or trends in fraudulent activities and recommend actionable solutions to prevent recurrence.
• Provide weekly updates to management on fraud prevention across all aspects of the business.

Qualifications
Education:

• Minimum of a Bachelor’s Degree in Accounting, Criminology, Finance, or related fields.

Experience:

• At least 3 years of experience in fraud investigation, audit, or a related role.
• Prior experience in e-commerce or logistics industries is a plus.

Skills:

• Strong analytical and investigative skills.
• Proficiency in Microsoft Office, inventory systems, and CRM tools.
• Exceptional communication and interpersonal skills.
• Knowledge of fraud prevention strategies and legal regulations.

Behavior:

• Self-motivated, disciplined, and highly ethical.
• Ability to work under pressure and maintain confidentiality.

What We Expect:

• Integrity: Absolute honesty and transparency in all activities.
• Accountability: Take ownership of fraud prevention initiatives and outcomes.
• Attention to Detail: Ability to spot irregularities in records, processes, and behavior.
• Assertiveness: Confidence to call out unethical behavior and enforce consequences.
• Proactive Mindset: Stay ahead by identifying potential vulnerabilities before they are exploited.

What We Don’t Want:

• Careless individuals who overlook red flags or fail to take decisive action.
• Biased or fearful individuals who hesitate to investigate and report fraudulent activities.
• Disorganized workers who cannot keep accurate records or handle multiple investigations simultaneously.
• Complacent staff who accept explanations without evidence or fail to enforce company policies.
• Arrogant individuals who dismiss team collaboration and fail to communicate effectively.
• Overly trusting individuals who fail to verify claims or accept excuses without evidence.
• Conflict-averse personalities who shy away from addressing fraudulent behavior or enforcing strict policies.
• Lazy workers who avoid deep investigations or skip important audit steps.
• Reactive individuals who only act after fraud has occurred rather than proactively identifying vulnerabilities.
• Emotionally compromised individuals who let personal relationships cloud their judgment or influence their decisions.
• Excuse-makers who blame external factors instead of taking responsibility for missed fraud prevention targets.
• Unethical individuals who might turn a blind eye to fraud or collude with those committing fraudulent acts.

What We Offer

• Competitive Salary (N70,000 - N100,000 monthly) Based on experience and performance.
• Career Growth: Opportunity to grow within a fast-paced, dynamic organization.
• Impactful Role: Be a key player in safeguarding the integrity of a growing e-commerce company.

Application Closing Date
30th January, 2025.