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Senior Channel and Partnership Manager at the Concept Group

Posted on Tue 24th Dec, 2024 - hotnigerianjobs.com --- (0 comments)


The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company,Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Title: Senior Channel and Partnership Manager

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

  • The Senior Channel & Partnership Manager plays a critical role in driving the strategic vision of the company’s digital channels by managing third-party service providers, ensuring operational efficiency, and optimizing these channels for business growth.
  • This role requires a proactive leader who can manage vendor relationships, oversee digital channel performance, and ensure the seamless integration of digital platforms into the company's ecosystem.
  • Reporting directly to the Head of Business Operations, the Channel & Partnership Manager will also collaborate with various internal teams to ensure alignment with business objectives and regulatory requirements.

Job Scope

  • The Senior Channel & Partnership Manager will be responsible for overseeing and optimizing the company’s digital channels, ensuring the smooth integration and operation of third-party services tied to key platforms such as the Wealth Management Portal, Credit Portal, USSD, and other digital sales channels.
  • This role involves managing relationships with internal and external stakeholders, including vendors and cross-functional teams, to ensure the success of the company's digital offerings.
  • The manager will also ensure regulatory compliance and work closely with product and business teams to maximize the efficiency and growth of digital channels.

Duties & Responsibilities 
Channel Management:

  • Oversee the performance of the company’s digital channels (Wealth Management Portal, Credit Portal, USSD, etc.) and ensure they are fully optimized for business growth and operational efficiency.
  • Continuously evaluate the performance of these channels and provide recommendations for improvements.
  • Ensure seamless integration and operation of third-party services with the company’s platforms.

Partnership & Collaboration:

  • Build and maintain strong relationships with both internal teams (Product, IT, Business Operations) and external vendors to ensure smooth channel operations.
  • Act as a liaison between the company and third-party vendors, ensuring that SLAs (Service Level Agreements) are met.

Vendor Relationship Management:

  • Manage relationships with third-party vendors and outsourced software/application providers.
  • Ensure timely updates, integrations, and issue resolution with vendors to ensure smooth operations of digital channels.
  • Negotiate contracts and agreements with third-party service providers.

Regulatory Compliance:

  • Ensure that all digital channels comply with industry regulations and internal policies.
  • Work closely with legal and compliance teams to ensure that all partnerships and operations align with relevant regulatory standards.

Channel Optimization:

  • Continuously review and optimize the company’s digital channels to ensure they are aligned with the company’s business goals.
  • Drive efficiency through improved integration and utilization of digital platforms.
  • Identify and mitigate risks in the operation of digital channels.

Reporting & Analytics:

  • Provide detailed reports on the performance of digital channels, including key performance indicators (KPIs) such as uptime, transaction success rate, and user engagement.
  • Conduct data analysis to identify trends, opportunities, and areas for improvement.
  • Present insights and performance metrics to senior leadership.
  • Any other tasks as assigned by the line manager.

Qualifications / Requirements

  • Bachelor’s Degree in Business, Information Technology, or a related field. An MBA or equivalent qualification is a plus.
  • 7+ years of experience in digital channel management, vendor relationship management, or a similar role within a technology-driven organization.
  • Proven experience managing third-party vendors and optimizing digital channels for business growth.
  • Strong knowledge of the financial services industry and its regulatory requirements.
  • Proficiency in project management tools and methodologies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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