Field Support, Remote Monitoring System (RMS) at Uziben Nigeria Limited

Uziben Nigeria Limited is an indigenous company established in 2017 in response to the emerging trends in the telecommunications industry with a vision to become the leading Remote Monitoring Solution (RMS) provider in Nigeria and across the continent. We offer the highest standards and the most efficient end-to-end Remote Monitoring Solutions using IoT technology. We currently have an impressive portfolio of over 10000 telecom sites operating our solution. With our solution, one can remotely secure and control the network environment, monitor assets, automate business operations, and better utilize energy.

Uziben is committed to ensuring that your businesses are smart, secure, and efficient by significantly reducing OPEX thereby generating more revenues. Our management team is made up of experienced professionals whose knowledge cuts across various industries and who have exemplified themselves in their fields of endeavor, bringing a repertoire of experience resulting from years of operations and management in different sectors of the economy.

We are recruiting to fill the position below:

Job Title: Field Support, Remote Monitoring System (RMS)

Location: Lagos
Employment Type: Full-time
Function / Department: Technical / NOC Department
Level: Field Support
Reports to: Quality Controller, Remote Monitoring System (RMS)

Purpose

• RMS Field Support plays a pivotal role in ensuring the smooth operation and reliability of the Remote Monitoring System (RMS) by supporting the field team activities validating and resolution.
• This position requires a strong understanding of monitoring systems, good analytical skills, and a proactive approach to problem-solving. The Field Support team collaborates with cross-functional teams to address incidents promptly.

Key Roles & Responsibilities

• Ensuring the CMS interprets the exact situation on site by doing proper site configurations and ATP on each site visit.
• Support the client to ensure newly installed sites are moved to PAC.
• Ensure proper Asset configuration is done on the site to mirror both the client’s equipment on Site and the RMS equipment.
• Detecting issues on the system by logically and analytically checking through the Site on CMS
• Ensuring all Open tickets are well treated and properly resolved by the FSEs by confirming equipment behavioral pattern for the next 24 hours.
• Identify and investigate any discrepancies or issues detected during the sanity checks and create corresponding problem tickets.
• Providing adequate support to FSE when required.
• Ensure proper ticketing process is followed and maintained on all site visits.
• Report properly all activities and incident report on the system after each SLA site visit.
• Inform the client via mail and tickets of incidence report on their assets/power solutions on site after each SLA site visit.
• Validate the resolution of incidents and problems identified within the RMS, ensuring that reported issues are effectively addressed and resolved.
• Review incident and problem records to verify the accuracy of information, completeness of documentation, and effectiveness of resolution actions taken.
• Responsible for root cause analysis (RCA) for RMS incidents, identifying underlying causes and contributing factors.
• Work closely with cross-functional teams to develop and implement corrective and preventive actions to address root causes and prevent recurrence of issues.
• Ensure that RCA findings and resolution actions are documented, tracked, and communicated effectively to stakeholders

Experience & Qualifications Required

• First Degree in Electrical / Telecommunication Engineering / Computer Science or related discipline
• 0 - 4 years of related experience

Job-Specific Competencies:
Functional:

• Strong Communication Skills
• Data Analysis and Reporting
• Use of MS Office Tools
• Use of RMS Systems

Behavioural:

• Attention to Detail
• Collaboration & Teamwork
• Ability to multi-task
• Ability to work under pressure

Organizational Competencies:

• Be Bold
• Customer Focus
• Innovation
• Integrity

Application Closing Date
14th February, 2024.

Method of application
Interested and qualified candidates should send CVs to: [email protected] using the job title as the subject of the email