NOC Zonal Manager, Remote Monitoring System (RMS) at Uziben Nigeria Limited

Uziben Nigeria Limited is an indigenous company established in 2017 in response to the emerging trends in the telecommunications industry with a vision to become the leading Remote Monitoring Solution (RMS) provider in Nigeria and across the continent. We offer the highest standards and the most efficient end-to-end Remote Monitoring Solutions using IoT technology. We currently have an impressive portfolio of over 10000 telecom sites operating our solution.

With our solution, one can remotely secure and control the network environment, monitor assets, automate business operations, and better utilize energy. Uziben is committed to ensuring that your businesses are smart, secure, and efficient by significantly reducing OPEX thereby generating more revenues. Our management team is made up of experienced professionals whose knowledge cuts across various industries and who have exemplified themselves in their fields of endeavor, bringing a repertoire of experience resulting from years of operations and management in different sectors of the economy.

We are recruiting to fill the position below:

Job Title: NOC Zonal Manager, Remote Monitoring System (RMS)

Location: Lekki, Lagos
Employment Type: Full-time
Function / Department: Technical / NOC Department
Level: Professional
Reports to: NOC Manager, Remote Monitoring System (RMS)
Supervises to: Quality Control and Field Support team, Remote Monitoring System (RMS)

Purpose

• Manage the Quality Control and Field Support team, testing and administration of systems, tools users for efficient monitoring and reporting of performance.

Key Roles & Responsibilities

• Supervise the Quality control and Field support team and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.
• Track and understand the limitations/difficulties behind spending long hours on a site visit.
• Monitor systems performance and analyze readings/ reports on systems.
• Work with the NOC manager to build KPI to effectively monitor and manage the activities of the QCs and FSs within the zone.
• Acts as Technical Support for the QCs within each zone.
• Detect and identify irregularities and snag patterns.
• Use reports on the system to ensure all RMS equipment and Assets are properly configured on the system and report defaulters to the NOC Manager.
• Ensure that processes and procedures are correctly implemented.
• Bridge between operation team and Field support.
• Work closely with cross-functional teams to develop and implement corrective and preventive actions to address root causes and prevent recurrence of issues
• Track all Tickets on sites visited from Open Status to Closed Status.
• Track and ensure all Rejected tickets are moved to Closed status.
• Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.
• Perform other tasks and duties assigned by HOD, RMS.

Experience & Qualifications Required

• Bachelor’s Degree in Electrical / Telecommunication Engineering / Computer Science or related disciplines
• 6 - 10 years related experience of telemetry systems, sensor technologies.

Job-Specific Competencies
Functional:

• Network Monitoring / Availability
• Must have work Experience as a Field Support (FS) or Quality Controller RMS
• Have an excellent understanding of RMS processes from the Installation stage to FAC stage.
• Have an excellent understanding of the RMS SLA processes from the Ticketing processes to the Right configurations of each RMS equipment and all client's assets.
• Have a good understanding of the use of reports on the system to optimally monitor the activities within his/her zone.
• Complaints Management
• Strong Communication Skills
• Data Analysis and Reporting
• End User support
• Use of MS Office Tools.

Behavioural:

• Attention to Detail
• Collaboration & Teamwork
• Ability to multi-task
• Ability to work under pressure.

Organizational Competencies:

• Be Bold
• Customer Focus
• Innovation
• Integrity.

Application Closing Date
15th January, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.