Operations Manager at MassBuy Limited

Massbuy is an ecommerce company that offers customers the option to pay for their purchases in installments on a daily, weekly or monthly basis, with a payment duration of up to 12 months. The company aims to make shopping more affordable and accessible for customers who may not have the funds available to pay for their purchases outright.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Port Harcourt, Rivers

Job Description

• An Operations Manager is responsible for overseeing the day-to-day operations of a company or organization, ensuring efficiency, productivity, and adherence to organizational goals.
• This role requires strategic thinking, leadership, and the ability to manage resources effectively while maintaining a focus on quality and customer satisfaction.

Key Responsibilities

• Strategic Planning:
• Develop and implement operational strategies aligned with the organization's objectives.
• Analyze business processes and recommend improvements to increase efficiency.

Team Leadership:

• Supervise, train, and mentor team members to achieve performance goals.
• Foster a positive and productive work environment.

Process Management:

• Monitor and evaluate operational workflows and policies.
• Ensure compliance with company standards, regulations, and quality benchmarks.

Budget Management:

• Prepare and manage operational budgets, ensuring cost efficiency.
• Track expenses and analyze financial performance to optimize operations.

Resource Allocation:

• Coordinate the allocation of staff, materials, and technology to meet business needs.
• Ensure optimal utilization of resources to maximize productivity.

Performance Monitoring:

• Establish and track KPIs (Key Performance Indicators) to measure operational success.
• Identify areas for improvement and implement corrective actions.

Customer Relations:

• Ensure customer satisfaction by delivering high-quality services/products.
• Address client issues and resolve operational challenges promptly.

Compliance and Risk Management:

• Ensure compliance with health, safety, and legal requirements.
• Mitigate risks by identifying potential operational issues and implementing preventive measures.

Cross-functional Collaboration:

• Work closely with other departments such as HR, Finance, and Marketing to align operations with overall business goals.
• Manage vendor and supplier relationships to ensure timely delivery of goods and services.

Required Skills and Qualifications
Leadership Skills:

• Proven ability to lead and motivate teams to achieve high performance.
• Strong decision-making and problem-solving capabilities.

Analytical Thinking:

• Excellent analytical skills to assess operations and identify trends or issues.
• Proficiency in data analysis and reporting.

Communication Skills:

• Strong verbal and written communication abilities for effective collaboration and reporting.
• Active listening and conflict-resolution skills.

Organizational Skills:

• Exceptional multitasking abilities and time management.
• Attention to detail and ability to manage multiple projects simultaneously.

Technical Proficiency:

• Familiarity with operations management software (e.g., ERP systems).
• Proficiency in Microsoft Office Suite or equivalent tools.

Financial Acumen:

• Knowledge of budgeting, financial forecasting, and cost management.
• Ability to interpret financial reports and make data-driven decisions.

Industry Knowledge:

• Understanding of the industry in which the organization operates.
• Awareness of market trends and competitive landscapes.

Adaptability:

• Ability to adapt to changing priorities and work under pressure.
• Openness to continuous learning and professional development.

Educational Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.

Application Closing Date
27th December, 2024.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.