ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
We are seeking a sales account manager to join our team. The Account Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island.
Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and identify opportunities.
Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets.
Responsibilities
Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships.
Interact with key decision makers, Initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
Provide annual plan on how to increase share of wallet and win new business within each allocated accounts.
Develop a deep understanding of the client’s priorities, strategies and ensure ipNX add value across the broader organization.
Develop and implement effective account strategies including relationship mapping, management of opportunity pipeline and generation of service offerings.
Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
Maintain, deliver and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
Maintain good public relations with current and prospective customers within the Accounts.
Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer
Effective Project Management, Business Profitability and Thorough Understanding of Customers’ needs
Qualifications and Requirements
A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.1/Upper Credit)
At least 5 years of Key Account Management experience
5 - 7 Years’ experience in managing strategic Accounts
Proven experience of driving opportunities through to revenue
Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
A strong knowledge of Pursuit or another relationship/ sales methodology
Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
Ability to penetrate accounts and meet with stakeholders within accounts/sectors
Capability to be a structured thinker with a strong analytical approach.
Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment.