IT and Communication Assistant at Initiatives for Development and Empowerment for All (IDEA International)

Initiatives for Development and Empowerment for All (IDEA International) is a non-profit, non-political, non-governmental, and humanitarian organization established in 2020. As the name implies, this organization aims to take proactive initiatives to support and empower women, men, girls, and boys concerning factors that affect their physical, emotional, social, economic, and psychological or psychosocial health and well-being.

We are recruiting to fill the position below:

Job Title: IT and Communication Assistant

Location: Maiduguri, Borno
Employment Type: Contract
Position Reporting to: Country Director, IDEA International
Duration: 6 months but renewable
Start Date: 15th January, 2025

Job Summary

• We are seeking a committed and experienced candidate for the position of IT and Communication Assistant.
• The IT and Communication Assistant will play a vital role in supporting the organization’s information technology systems and communication strategies.
• This position is essential for ensuring that the organization operates efficiently and effectively in its mission to empower communities.

Job Responsibilites
Technology Support:

• Assist in the effective use of technology across various programs by providing technical support to staff and ensuring that all IT systems function smoothly.
• This includes troubleshooting hardware and software issues, setting up new devices, and ensuring that all technology resources are utilized to their fullest potential.

IT Infrastructure Maintenance:

• Help maintain the organization’s IT infrastructure, including networks, servers, and communication systems.
• This involves regular monitoring, updating software, performing backups, and ensuring data security protocols are followed to protect sensitive information.

Communication Enhancement:

• Work on enhancing internal and external communications by managing communication tools and platforms.
• This includes updating the organization’s website, managing social media accounts, and ensuring consistent messaging across all channels to promote the organization’s programs and initiatives.

Collaboration and Training:

• Collaborate with team members to identify technology needs and provide training sessions to staff on new tools and systems.
• This will help foster a culture of technological proficiency within the organization.

Documentation and Reporting:

• Maintain accurate documentation of IT processes, systems, and user manuals.
• Prepare reports on technology usage and communication effectiveness to inform management decisions and improve overall operations.

Project Support:

• Assist in the implementation of IT-related projects that support the organization’s strategic goals, ensuring that technology solutions align with programmatic needs.
• Overall, the IT and Communication Assistant will contribute significantly to the organization’s ability to deliver impactful programs by ensuring that technology and communication strategies are effectively integrated into all aspects of the organization’s work.

Senior Coordination, Representation and Advocacy:

• Represent IDEA International in all relevant coordination meetings and with a range of stakeholders, partners, donor community and government agencies as requested and as required.
• Advocate as necessary with relevant authorities, donors, and other stakeholders in support of the organization.

Human Resources Management:

• Contribute in recruiting/Selecting and orienting new finance staff if need be.
• Support, coach and supervise other finance staff to build capacity as will be required.
• Develop support strategies for staff, foster teambuilding.
• Provide supportive and constructive feedback, and conduct regular performance appraisals of other finance staff if any.

Security and Conduct:

• Ensure compliance with security protocols and policies
• Consider security implications in IT and Communication
• Foster a safe and supportive working environment for all staff/volunteers/partners, etc.
• Contribute to the positive image and overall credibility of the organization, notably through adherence to the Code of Conduct and Ethics, including compliance with anti-harassment, safeguarding and PSEA policies as mentioned below.

Minimum Qualifications and Experience

• Minimum of a National Diploma in Computer Science, Information Technology, or a related course.
• Professional certification is an added advantage.
• 2-4 years experience in IT support and communication strategies.
• Strong understanding of software and hardware systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Commitment to gender equity and empowering management practices.

Languages:

• English: Fluent (oral and written).
• Being able to speak and write local languages: Hausa, Kanuri, etc will be an added advantage.

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within IDEA International and amongst beneficiaries served by IDEA International.

Code of Conduct:

• As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of IDEA International’ and donor compliance and ethics standards and adheres to those standards.
• If this is a supervisory position, one must set an example of ethical behaviour through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and IDEA International’s policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding:

• It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children.
• This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.
• Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.
• If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout IDEA International.
• As applicable to the position, maintains a clear understanding of IDEA International and donor compliance and ethics standards and adheres to those standards.
• Conducts work with the highest level of integrity.

Equal Opportunities:

• IDEA International is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Application Closing Date
27th December, 2024 at 5:00PM Nigeria Time.

Method of Application
Interested and qualified candidates should send in their application containing their curriculum Vitae of not more than 5 pages addressed to "Human Resources Department, IDEA International" via: career@idea-intl.org using the job title as the subject of the mail.

CV Content Information
In your CV, provide information under the following headings:

• Educational and other formal qualifications
• Competencies and skills
• Work experience especially in the development sector
• Other relevant experience

Note: Females are strongly encouraged to apply as well and Indigenes of Borno State with indigeneship certificates are more encouraged to apply.