IT Officer at a Co-educational Full-boarding Secondary School

A co-educational full-boarding secondary school is recruiting to fill the position below:

Job Title: IT Officer

Location: Epe, Lagos
Employment Type: Full-time

Job Summary

• Support with the facilitation and implementation of IT strategies.
• Contributing to the development and implementation of IT standards and policies.

Principal Duties & Responsibility

• Assist in the planning, organizing, directing controlling and evaluating the operations of information systems and electronic data processing.
• Keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Ensure that the asset allocation form is signed by any new hire.
• Support in the installation and configuration of computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk students and staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve.
• Support in troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Provision of advice on and assistance in procurement of new ICT equipment for the school, provision of technical specifications and information on best options in both local and international markets.
• Propose design improvements to the ICT coordinator.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Support in working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritise and manage many open cases at one time.
• Rapidly establish a good working relationship with internal customers (Students and Staff) and other professionals, such as software developers and vendors.
• Assist in testing and evaluating new technology.
• Conduct electrical safety checks on computer equipment.
• Participate in periodic security vulnerability assessments for school’s data, network access and backup systems.
• Compliance with school’s information management and technology standards, guidelines, and procedures for the school technology environment.
• Provision of inputs to the elaboration of internal policies and procedures on the use of ICT.
• Support in system auditing and assessing their outcome.
• Participation in the school’s business process re-engineering activities and ensuring that business needs drive IT solutions related to corporate resource management.
• Develop and update the ICT annual work plan and report and submit it to the ICT coordinator.
• Assist in analysing the requirement and elaboration of internal policies and procedures on the use of ICT.
• Any other duty assigned by the ICT coordinator.

Key Performance Indicators

• Customer (students and staff) satisfaction level.
• Average issue handle time.
• Understanding of software, hardware, and networking technologies.

Qualifications, Experience, Skills & Competencies
Education and Work Experience:

• First Degree in Computer Science or any discipline
• Minimum of three (3) years’ experience in a related field.

Competencies and Skills:

• Effectively manage own work related to multiple tasks or activities.
• Must be an innovative thinker with a flexible approach.
• The customer-centric mindset with a high degree of both pro-activity and responsiveness.
• Ability to multi-task and prioritize to meet deadlines,
• Ability to learn on the fly and stay up to date with the latest technology.
• Present information clearly and concisely, verbally in writing.
• Ability to work productively with team members and staff.
• Ability to systematically extract pertinent information from relevant sources.
• Ability to keep emotions under control in demanding or high-pressure situations.
• Ability to organize work and time to handle a given crisis.
• Have experience with creative design skills using several design tools.
• A friendly, professional approach in dealing with students and staff complains.
• Outstanding organizational and ICT skills
• Excellent interpersonal skills with the ability to convey information clearly to users and perceived difficulties.
• Demonstrate high integrity and ethical standards.

Application Closing Date
28th December, 2024.