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IT Officer at a Co-educational Full-boarding Secondary School

Posted on Mon 16th Dec, 2024 - hotnigerianjobs.com --- (0 comments)


A co-educational full-boarding secondary school is recruiting to fill the position below:

Job Title: IT Officer

Location: Epe, Lagos
Employment Type: Full-time

Job Summary

  • Support with the facilitation and implementation of IT strategies.
  • Contributing to the development and implementation of IT standards and policies.

Principal Duties & Responsibility

  • Assist in the planning, organizing, directing controlling and evaluating the operations of information systems and electronic data processing.
  • Keep computer systems running smoothly and ensure users get the maximum benefit from them.
  • Ensure that the asset allocation form is signed by any new hire.
  • Support in the installation and configuration of computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Talk students and staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve.
  • Support in troubleshooting system and network problems, diagnosing and solving hardware or software faults.
  • Provision of advice on and assistance in procurement of new ICT equipment for the school, provision of technical specifications and information on best options in both local and international markets.
  • Propose design improvements to the ICT coordinator.
  • Provide support, including procedural documentation and relevant reports.
  • Follow diagrams and written instructions to repair a fault or set up a system.
  • Support the roll-out of new applications.
  • Set up new users' accounts and profiles and deal with password issues.
  • Respond within agreed time limits to call-outs.
  • Support in working continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritise and manage many open cases at one time.
  • Rapidly establish a good working relationship with internal customers (Students and Staff) and other professionals, such as software developers and vendors.
  • Assist in testing and evaluating new technology.
  • Conduct electrical safety checks on computer equipment.
  • Participate in periodic security vulnerability assessments for school’s data, network access and backup systems.
  • Compliance with school’s information management and technology standards, guidelines, and procedures for the school technology environment.
  • Provision of inputs to the elaboration of internal policies and procedures on the use of ICT.
  • Support in system auditing and assessing their outcome.
  • Participation in the school’s business process re-engineering activities and ensuring that business needs drive IT solutions related to corporate resource management.
  • Develop and update the ICT annual work plan and report and submit it to the ICT coordinator.
  • Assist in analysing the requirement and elaboration of internal policies and procedures on the use of ICT.
  • Any other duty assigned by the ICT coordinator.

Key Performance Indicators

  • Customer (students and staff) satisfaction level.
  • Average issue handle time.
  • Understanding of software, hardware, and networking technologies.

Qualifications, Experience, Skills & Competencies
Education and Work Experience:

  • First Degree in Computer Science or any discipline
  • Minimum of three (3) years’ experience in a related field.

Competencies and Skills:

  • Effectively manage own work related to multiple tasks or activities.
  • Must be an innovative thinker with a flexible approach.
  • The customer-centric mindset with a high degree of both pro-activity and responsiveness.
  • Ability to multi-task and prioritize to meet deadlines,
  • Ability to learn on the fly and stay up to date with the latest technology.
  • Present information clearly and concisely, verbally in writing.
  • Ability to work productively with team members and staff.
  • Ability to systematically extract pertinent information from relevant sources.
  • Ability to keep emotions under control in demanding or high-pressure situations.
  • Ability to organize work and time to handle a given crisis.
  • Have experience with creative design skills using several design tools.
  • A friendly, professional approach in dealing with students and staff complains.
  • Outstanding organizational and ICT skills
  • Excellent interpersonal skills with the ability to convey information clearly to users and perceived difficulties.
  • Demonstrate high integrity and ethical standards.

Application Closing Date
28th December, 2024.

How to Apply
Interested and qualified candidates should send their Applications and Curriculum Vitae (CV) to: schoolopenings50@gmail.com using the Job Title as the subject of the mail.


  

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