Virtual Retail Banker at Septagus Consulting Nigeria Limited

Septagus Consulting Nigeria Limited is a renowned human resources consulting firm that emerged from an uncommon track record of distilling top notch values at a every opportunity. As a wholly owned Nigeria human resources enterprise, we have distinguished ourselves by ensuring effective and unique deliveries which mostly surpasses the expectation of our numerous clients. Our resolve to maintain a high level of professionalism at every engagement further unveils our experience in achieving optimal human resources outcomes.

We are recruiting to fill the position below:

Job Title: Virtual Retail Banker

Location: Lagos
Employment Type: Full-time

Responsibilities

• Engage Mass Affluent Inactive and dormant accounts towards reactivations.
• Drive the adoption of active customers on digital platforms and lending platforms.
• Develop and maintain strong relationships with customers through virtual engagements.
• Understand customers' needs, preferences, and financial goals to offer tailored solutions that align with the customer’s financial objectives.
• Deepen customer relationships by cross-selling the bank’s products, services, and offerings.
• Improve portfolio quality through the growth of Current and Savings Accounts.
• Implement strategies and initiatives to engage customers and ensure their continued participation and utilization of the services.
• Monitor account activity and take appropriate actions to retain customer interest and satisfaction, thus safeguarding against inactivity.
• Carry out consistent engagement with the portfolio customers with accurate & and complete capture of interaction details.
• Ensure accurate logging and escalation of complaints.
• Ensure accurate and timely resolution of customer queries.

Skills / Requirements

• Sales & Marketing skills
• Customer needs identification
• Negotiation
• Knowledge of Banking Operations
• Complaints Management - Account Management
• Creative Thinking - Customer Relationship Management
• Familiarity with CRM (Customer Relationship Management) Software
• Cross-selling Skills
• Proficiency in basic computer skills.
• Strong Listening and Probing Skills.
• Excellent Communication and Persuasive Skills.
• Ability to maintain a positive attitude.
• Interpersonal relations
• Initiative
• Decision Quality & Problem
• solving time & Self-Management.

Application Closing Date
19th December, 2024.

How to Apply
Interested and qualified candidates should send their CV and Cover letter to: [email protected] using the job title as the subject of the mail.

Note: Candidate must not be more than 28 years upon application, attach your CV, school results, O'level result and birth certificate.