Customer Service Representative at TMAsourcing

TMAsourcing is a consulting firm specializing in recruitment, outsourcing, and HR services. We connect businesses with qualified candidates for various roles, from white-collar positions like accountants and customer service managers to domestic roles like housekeepers and chefs. Our focus is on providing tailored staffing solutions to help businesses build skilled teams and optimize operations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Isolo, Lagos
Employment Type: Full-time

Job Description

• TMAsourcing is looking for a friendly, professional, and customer-focused Customer Service Representativeto join our team in the Food and Logistics Company.
• The ideal candidate will serve as the primary point of contact for clients, ensuring their needs are met with efficiency and excellence.
• You will play a vital role in managing client relationships, resolving inquiries, and enhancing customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person, ensuring professional and courteous communication at all times.
• Address and resolve customer complaints effectively, ensuring customer satisfaction.
• Provide accurate information about the company’s services, operations, and processes.
• Maintain and update customer records in the database to ensure accuracy.
• Collaborate with operations and logistics teams to resolve issues and ensure timely service delivery.
• Process orders, handle shipping updates, and follow up on pending issues.
• Monitor customer feedback and provide suggestions to improve services and customer experiences.
• Prepare and submit periodic reports on customer service performance and insights.
• Stay up-to-date with company policies, processes, and updates to assist customers effectively.

Requirements

• Education: Minimum of an OND or Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience: 2 - 4years in customer service, client relations, or a similar role.
• Minimum of 2ndclass lower
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• A friendly and professional demeanor with a customer-first mindset.
• Proficiency in Microsoft Office Suite (Word, Excel) and Google Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems or logistics operations is an added advantage.
• Working Schedule: Monday to Saturday 7am to 3pm shift And 2pm to 9pm shift

Other Benefits We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Training programs to help you excel in your role.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

Note: Please ensure you read the job description carefully before applying.