E-commerce Operations Officer at Miniso Lifestyle Nigeria Limited

MINISO is a fast-growing international retail chain brand with over 5000 stores across Europe, Asia, Africa, America and Oceania and has established strategic partnerships with over 99 countries. Miniso focuses on fashionable and relaxed high-quality lifestyle products including home furnishings, health and beauty, accessories, office supplies, sports and gifts, seasonal products, electronic products amongst many others, which covers every aspect of life. In addition to the quality and creativity, MINISO values the shopping experience of its customers and dedicates itself to being a fashionable, close-to-life brand that provides customers with a better shopping experience.

MINISO has helped hundreds of entrepreneurs own their business globally and has gained a lot of popularity among global brands due to its core brand edges, resulting in a new market trend of “superior product consumption”. MINISO Lifestyle Nigeria officially opened the first store in Lagos in 2017 and now has several stores in the country.

We are recruiting to fill the position below:

Job Title: E-commerce Operations Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking for a smart and results-driven individual who is experienced in operating e-commerce platforms.

Responsibilities

• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
• Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
• Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
• Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
• Establishing efficient order fulfillment processes and coordinating product shipments.
• Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Qualifications

• Bachelor's Degree or Higher National Diploma.
• Relevant professional qualification or certification is a plus.
• Minimum of 2 years working experience in e-commerce operations or a similar role.
• Good knowledge of operating e-commerce platforms and its functional modules is required.

Skills Required:

• Excellent verbal and written communication skills.
• Strong data analysis skills with the able to adjust the sorting of goods from data.
• Tech Savvy and Proficiency in Microsoft Office Applications.
• Ability to carry our relevant research and familiarity with leading e-commerce platforms.
• Understanding of the functional modules of leading platforms.
• Knowledge of customer service best practices.
• Keen attention to detail and organizational prowess with the ability to multitask.
• Collaboration and interpersonal skills.
• Problem solving, critical thinking and reporting skills.
• Must have a certain aesthetic awareness of store decoration and in extractng the selling points of products.
• Proven experience in inventory management.
• Expertise in logistics and fulfillment.
• Strong vendor management skills.

Application Closing Date
23rd December, 2024.

How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the position as the subject of the mail.