Floor Supervisor at Milk & Honey Lagos - Logisoft Solutions

Logisoft Solutions - Our client, Milk & Honey Lagos, is recruiting to fill the position below:

Job Title: Floor Supervisor

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Department: Operations
Reports to: Store Manager

Position Overview

• The Floor Supervisor at Milk & Honey Lagos is responsible for overseeing the day-to-day operations of the store, managing the bakery team, ensuring the continuous availability of products (specifically pastries), and maintaining an excellent customer experience.
• This role ensures that customers receive timely orders and that all store activities run smoothly.

Key Responsibilities
Store Supervision:

• Oversee the general operations of the store to ensure it runs efficiently and effectively.
• Monitor and maintain high standards of cleanliness, organization, and safety in the store environment.
• Ensure the store is always stocked with the full range of pastries and bakery products.
• Manage the flow of customers to ensure that orders are processed in a timely manner.

Team Management:

• Supervise and guide the bakery team to ensure productivity and quality standards are met.
• Assist with schedule shifts and manage daily tasks to ensure the team operates smoothly.
• Train, mentor, and support bakers in product preparation and quality control.
• Foster a positive work environment and maintain team morale.

Product Management:

• Monitor product inventory levels to ensure that pastries and baked goods are always available for customers.
• Coordinate with suppliers and inventory managers to restock products as needed.
• Ensure products are properly stored, labeled, and displayed to maintain freshness and quality.

Customer Service:

• Ensure that all customer orders are fulfilled accurately and delivered on time.
• Address and resolve customer concerns or complaints in a professional and timely manner.
• Maintain high customer satisfaction by ensuring an excellent in-store experience.
• Help customers with product recommendations or questions as needed.

Quality Control:

• Ensure all products meet Milk & Honey Lagos’ high standards of quality.
• Conduct regular checks to ensure that baking processes are followed correctly, and finished products are up to standard.
• Implement and monitor quality control procedures to maintain consistency and freshness.

Reporting:

• Report daily on store performance, product availability, and any challenges faced.
• Work closely with the store manager to provide insights on areas for improvement or process optimization.

Qualifications
Education:

• High School Diploma or equivalent. A degree or certification in Hospitality, Business Management, or related field is a plus.

Experience:

• Minimum of 2 - 3 years of experience in a supervisory or team lead role in a retail, bakery, or food service environment.
• Experience in managing a team, specifically in the food and beverage industry, is highly preferred.

Skills & Abilities:

• Strong leadership and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent problem-solving and conflict resolution skills.
• In-depth knowledge of bakery operations and inventory management.
• Strong attention to detail and commitment to high-quality service.

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 lbs.
• Must be able to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and training.
• Employee discounts on products.
• Positive, team-oriented work environment.

Application Closing Date
21st December, 2024.

Method of Application
Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.