Head of Operations at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Overview

• The Head of Operation is responsible for ensuring the efficient operation and maintenance of the physical infrastructure, systems, and equipment to provide a safe, clean, and functional environment for patients, staff, and visitors.
• This includes managing the building’s operations, maintenance, safety, security, and compliance with health, safety, and regulatory standards.

Key Responsibilities

• Oversee the day-to-day operations of the facility, including maintenance of physical assets, HVAC, electrical systems, plumbing, elevators, and other critical infrastructure.
• Ensure compliance with all local, state, and federal regulations related to healthcare facilities.
• Manage utility services and ensure efficient energy usage and waste management.
• Supervise and coordinate facility maintenance, including routine inspections and emergency repairs.
• Ensure that the facility is in compliance with health and safety standards, including those set by OSHA, the Department of Health, and other regulatory bodies.
• Develop and implement emergency preparedness plans, including fire safety protocols and disaster response plans.
• Ensure that safety equipment (fire alarms, sprinklers, security systems) is maintained and functional.
• Develop and manage the annual budget for facilities operations, including capital improvement projects.
• Monitor and control operational costs, ensuring cost-effective practices in energy use, supplies, and services.
• Prepare reports and presentations related to facilities management for senior leadership.
• Supervise the facility management team, including maintenance staff, janitorial staff, and contractors.
• Provide training and development opportunities to staff.
• Foster a collaborative and efficient work environment, ensuring that service levels meet or exceed hospital standards.
• Negotiate contracts with vendors and service providers (e.g., cleaning, landscaping, security).
• Manage relationships with external contractors for construction, renovation, or major repairs.
• Monitor vendor performance to ensure compliance with contract terms.
• Coordinate facility space planning and optimization for patient care, staff workspaces, and common areas.
• Oversee any remodeling or expansion projects in the facility, ensuring minimal disruption to operations.
• Manage internal and external signage to meet regulatory requirements and patient needs.
• Promote green building practices and sustainability efforts to reduce environmental impact, such as energy-efficient systems and waste reduction programs.
• Ensure compliance with sustainability certifications, if applicable.

Educational Qualifications

• A Bachelor's Degree in Facility Management, Engineering, Architecture, Business Administration, or a related field.
• A Master's Degree in Business Administration (MBA), Healthcare Administration, or a related advanced field may be preferred in larger facilities or for senior-level positions.

Certifications or Licenses:

• Certified Facility Manager (CFM) from the International Facility Management Association (IFMA).
• Occupational Safety and Health Administration (OSHA) certification.
• Knowledge of healthcare-specific regulations (e.g., The Joint Commission standards, NFPA codes) is often required.
• Fire Safety certification or other relevant certifications for emergency preparedness.

Skills and Experience Levels:
Skills:

• Strong knowledge of building systems, maintenance practices, and facility management technology.
• Excellent project management skills, including the ability to plan, execute, and oversee capital projects.
• Knowledge of healthcare facility-specific regulations, including infection control and patient safety standards.
• Budget management and financial acumen.
• Effective communication skills to work with various departments, senior leadership, contractors, and vendors.
• Strong leadership and team management abilities.

Experience:

• A minimum of 5-7 years of experience in facility management, with at least 3 years in a healthcare or hospital setting.
• Proven experience in managing large teams and coordinating multiple projects simultaneously.
• Experience in vendor management, contract negotiation, and facilities budgeting.
• Experience in managing emergency response procedures and maintaining regulatory compliance in a healthcare setting.
• Preferred Gender: Male for gender balance

Results Expected:

• Consistent and uninterrupted hospital operations with functional infrastructure systems.
• Proactive and timely maintenance of physical assets, minimizing downtime.
• Effective implementation of emergency preparedness and disaster response plans.
• Readiness and functionality of all safety equipment through regular drills and inspections.
• Full compliance with all healthcare-related regulations.

Parameters to measure performance:

• Facility uptime: percentage of time critical systems are operational.
• Maintenance response time: Average time to resolve issues.
• Inspection pass rate: percentage of inspections passed without violations.
• Patient feedback on facilities: Average satisfaction score.
• Regulatory compliance score: percentage of regulations met.

Salary
N300,000 - N350,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CVs to: [email protected] and copy: [email protected] using "Head of Operations-PH" as the subject of the mail.