Head of Provider Services (Medical Doctor) at the International Health Management Services (IHMS)

Integrated Healthcare Management Services (IHMS) is a leading Health Maintenance Organization (HMO) in Nigeria, dedicated to providing high-quality and accessible healthcare services. With a robust network of healthcare providers, IHMS is committed to exceptional service delivery and improving health outcomes for its enrollees.

We are recruiting to fill the position below:

Job Title: Head of Provider Services (Medical Doctor)

Location: Abuja (FCT)
Employment Type: Full-time
Reports To: Chief Medical Director

Responsibilities

• Lead and manage the Provider Services team across the Northern Region to establish and maintain effective relationships with healthcare providers.
• Oversee the recruitment, onboarding, and credentialing of healthcare providers in the region.
• Ensure provider compliance with service agreements, regulatory standards, and IHMS policies.
• Conduct regular performance evaluations and audits of provider facilities to ensure adherence to service-level agreements (SLAs).
• Address escalated provider issues and resolve complaints promptly and professionally.
• Collaborate with Claims, Customer Service, and other internal teams to streamline operations and enhance provider satisfaction.
• Develop and implement strategies to improve the quality of care and optimize service delivery across the Northern Region.
• Stay informed about healthcare industry trends, policies, and regulatory changes to ensure continuous improvement.
• Provide training and support to healthcare providers on IHMS policies and procedures.

Qualifications and Requirements

• Bachelor of Medicine and Bachelor of Surgery or equivalent.
• Minimum of 5 years post-NYSC experience, with at least 2 years in a leadership or administrative role.
• Experience working with an HMO or in healthcare management is highly desirable.
• Strong knowledge of provider network management, healthcare policies, and regulatory frameworks.
• Exceptional communication, negotiation, and relationship management skills.
• Proven ability to lead teams, manage priorities, and deliver results in a dynamic environment.
• Proficiency in MS Office and healthcare management software.
• Familiarity with the healthcare landscape in the Northern Region is an added advantage.

Salary and Benefits

• Competitive salary package (N300,000 – N400,000 per month).
• Leave allowance.
• 13th-month bonus.
• Comprehensive pension scheme.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.
• A chance to contribute to improving healthcare services in the Northern Region and beyond.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Application for Head of Provider Services Position” as the subject of the mail.