Customer Experience / Sales Representative at Skin101 Clinics Limited

The flagship SKIN101 CENTER is a full spectrum cosmetic medical and surgical facility with a medical spa, dermatology clinic, plastic surgery unit and training centres all under one roof.

Our focus is diagnosing and treating cosmetic and non-cosmetic skin conditions in all ages and also improving and enhancing physical appearance. We understand that people want to look as good as they feel and feel as good as they look. SKIN101 brings a unique and holistic approach to looking and feeling good by providing highly individualized and customized plans that utilize a single treatment, or combination of treatments across board from the variety of aesthetic, anti-aging and surgical options available at the facility.

Our wide range of services are world standard, using the latest technology and science with astute professionals, to meet even the most difficult needs and the most challenging cases.

We are recruiting to fill the position below:

Job Title: Customer Experience / Sales Representative

Location: Lagos
Employment Type: Full-time

Job Description

• We seek to hire a creative and resourceful individual as a Customer Experience and Sales Representative. The role will involve being a devoted brand advocate for SKIN101 Clinic Limited.
• The job holder will develop, maintain, and build upon foundational relationships with customers to enable quality delivery of services.
• The candidate will guide and generate conversations to facilitate the achievement of customer business objectives.

Responsibilities

• Manage all incoming phone calls, emails, and messages across different platforms.
• Identify and assess customers’ needs to achieve satisfaction.
• Identify prospective customers and generate sales leads.
• Build sustainable relationships and trust with customers through open and interactive conversations.
• Present, promote, and sell products and services to existing and prospective customers.
• Provide accurate, valid, and complete information using the right methods.
• Handle customer complaints, and provide appropriate solutions and alternatives within time limits.
• Follow communication guidelines, procedures, and policies.
• Keep record of customers interaction and processes.
• Emphasize the features of products to highlight how they solve customer problems.

Qualifications

• Minimum of Bachelor’s degree in Communication or any relevant field.
• Minimum of 2-3 years of experience.
• Genuine interest in the beauty industry
• Strong written and verbal communication skills
• Customer-centric and result-oriented
• Excellent organizational skills and keen attention to detail.
• Ability to perform well in a fast-paced work environment.
• Excellent selling and negotiation skills.

Salary
N200,000 - N250,000 / Month.

Application Closing Date
31st December, 2024.

How to Apply
Interested and Qualified candidates should send CVs to: [email protected] using the Job Title as the subject of the email.