WPMU DEV is an established and leading commercial WordPress company with products used on tens of millions of websites. And we are still growing. Company culture: It’s the flexibility and excitement of working for a start-up, but with an established business and growing team. We’re big on having fun too!
We are recruiting to fill the position below:
Job Title: WordPress Support Specialist (PHP, MySQL, CSS, HTML)
Location: Nigeria
Work Schedule: 4:00 pm – 12:00 am UTC
Job Summary
Are you tech-oriented and love to work from home? Do you like coding and helping people?
Then this is your chance to make a difference. Stop dreaming about tomorrow; join our team at WPMU DEV and let it be the biggest change in your growth today.
Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available and enthusiastic. Our team members work in shifts, and we aim to provide 24/7 coverage to our customers.
We’re looking for a person that will be able to also work on weekends and available to work on the following schedules:
Responsibilities
At WPMU DEV, we power and host websites used by millions of users every single day.
We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem.
You’d need to be polite, patient and understanding with our customers.
The role involves:
Supporting our awesome members and customers
Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
Writing clear and helpful responses to customer queries via email, chat and our forum.
Providing knowledgeable recommendations for solutions to handle customer feature requests.
Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
Assisting with and solving all manner of WordPress questions with style!
Being an active part of the Incsub team.
Reach for the skies; we have many challenges and opportunities for those who aspire to do more!
Qualifications
Essential attributes and experience required:
At least 2+ years of experience with WordPress.
Ability to code using PHP, CSS, MySQL and HTML.
Good knowledge of the WordPress platform and WordPress hooks & filters
Ability to diagnose WordPress issues by isolating potential factors and providing resolution
An understanding of browser console errors and debugging via developer tools
Attention to detail and aptitude for problem-solving
Great interpersonal communication skills, being kind, supportive, and all-around friendly
Being a great team player, keen on working in an expanding, motivated, distributed support team
Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
If you would like to be a part of our company and feel that your values match ours, submit your application along with a copy of your CV and the completed WordPress Support Specialist Task, and we’ll get in touch. It’s that simple!
Hiring Process:
Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.
If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role
Applications must include the completed task sheet to be assessed.