Network Operator Engineer at Global Profilers

Global Profilers, a Profiler Group Company, is a global recruitment and resourcing company with a focus on African markets. We are experienced working within numerous fields such as: Telecom, IEC, Infra 25, Oil & Gas, Mining, Financial Services and Banking, FMCG/CD, Education and Agriculture to name a few.

We are recruiting to fill the position below:

Job Title: Network Operator Engineer

Location: Lagos

Job Description

• As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure.
• Your role will be crucial in ensuring the continuous availability and optimal performance of the network.
• Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.
• Department/Unit: Technical Department

Responsibilities
Network Monitoring and Maintenance:

• effectively monitoring the organization& network infrastructure
• ensuring network availability, performance, and reliability.
• proactive monitoring, identifying and resolving network issues
• conducting routine maintenance tasks, and implementing preventive measures.

Ticket Management and Troubleshooting:

• Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
• Accurately diagnosing problems
• Coordinating with relevant teams for resolution
• Documenting ticket details and resolutions.

Network Performance Optimization:

• Optimizing network performance by analysing network metrics
• Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
• optimizing network configurations, capacity planning, and implementing performance enhancement measures.

Documentation and Reporting:

• Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
• Maintaining network diagrams
• Documenting standard operating procedures
• Generating reports on network performance
• Ensuring compliance with documentation standards. Collaboration and Teamwork
• Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
• Clear and timely communication of network-related information
• Providing technical support and guidance, and fostering positive working relationships.

Requirements

• Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security.
• Knowledgeable in ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.
• Certifications such as CCNA, CCNP, or equivalent are preferred
• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience as a NOC Engineer or in a similar network operations role.
• Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.

Application Closing Date
28th January, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.