Business Manager - Hotel at Worknigeria

Worknigeria - Our client in the Hospitality sector is recruiting to fill the position below:

Job Title: Business Manager - Hotel

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• The SBU Manager - Hotel is responsible for managing and optimizing the overall operations, profitability, and growth of the hotel's business unit.
• This role involves developing strategic plans, overseeing daily hotel operations, managing financial performance, and ensuring high standards of guest service.
• The SBU Manager will lead a team across various departments to achieve business objectives while ensuring customer satisfaction and operational efficiency.

Responsibilities
Strategic Planning & Execution:

• Develop and implement the hotel's strategic plan to align with the company's overall business objectives.
• Set clear goals for revenue growth, market share, and guest satisfaction.
• Regularly review and adapt strategies to maintain competitive advantage in the hotel industry.

Sales & Revenue Management:

• Lead the development and execution of the hotel's sales strategy.
• Manage pricing strategies, promotions, and guest acquisition efforts to maximize revenue per available room (RevPAR), average daily rate (ADR), and occupancy rates.
• Collaborate with the marketing team to attract and retain guests.

Operational Oversight & Efficiency:

• Oversee day-to-day operations of all hotel departments (front desk, housekeeping, maintenance, F&B, etc.), ensuring that services are delivered efficiently and effectively.
• Monitor service quality, resolve operational issues, and improve operational processes to enhance guest satisfaction.

Team Leadership & Staff Development:

• Manage, coach, and develop a diverse hotel team.
• Provide leadership, training, and mentorship to department heads and staff to enhance performance.
• Conduct regular performance reviews, foster a positive work environment, and ensure staff is aligned with the hotel's mission and values.

Guest Experience & Relationship Management:

• Ensure exceptional guest experiences by setting high standards for service and addressing customer complaints promptly.
• Monitor guest feedback, identify improvement opportunities, and implement changes to increase guest satisfaction and loyalty.

Quality Control & Compliance:

• Maintain high standards for cleanliness, safety, and maintenance of hotel facilities.
• Ensure compliance with local regulations, health and safety standards, and industry-specific laws.
• Conduct regular inspections of hotel facilities and implement corrective actions as needed.

Marketing & Branding:

• Collaborate with the marketing team to develop and implement strategies to enhance the hotel's visibility, reputation, and branding.
• Ensure that the hotel's offerings and promotions are effectively communicated to target markets.

Reporting & Performance Analysis:

• Track key performance indicators (KPIs) to measure the hotel's success in areas such as guest satisfaction, profitability, operational efficiency, and employee performance.
• Regularly report performance results to senior management, offering recommendations for improvements or adjustments.

Risk Management & Crisis Management:

• Identify and mitigate risks to hotel operations (financial, operational, safety-related).
• Ensure that the hotel is prepared for potential crises and implement contingency plans when necessary.

Key Skills & Qualifications

• HND/BSC in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hotel management, with at least 5 years in a leadership role overseeing multiple hotel departments or units.
• Industry Knowledge:
• In-depth knowledge of the hospitality industry, including trends, challenges, and best practices in hotel management, guest services, and operational efficiency.

Application Closing Date
12th December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Location as the subject of the mail.