IT Support Representative at Jumia Nigeria

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: IT Support Representative

Location: Nigeria
Job type: Full-time

What you will be doing

• Provide advanced technical support to Jumia employees and departments.
• Lead troubleshooting efforts for complex hardware and software issues.
• Manage and optimize IT inventory and asset management systems.
• Develop and maintain comprehensive IT documentation and user guides.
• Oversee the setup and configuration of workstations and mobile devices.
• Implement and advocate for IT security best practices across the organization.
• Monitor and enhance network performance and connectivity.
• Manage user account management, access control, and security protocols.
• Drive IT projects and initiatives, ensuring alignment with business goals.
• Collaborate with cross-functional IT teams to resolve complex technical challenges.
• Provide expert support for Jumia's e-commerce platforms and internal tools.
• Design and conduct advanced IT training sessions for employees.

What we are looking for

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4-6 years of experience in IT support or a related role.
• Strong expertise in computer hardware, software, and networking concepts.
• Proficiency with Windows and macOS operating systems.
• Exceptional problem-solving and analytical skills.
• Ability to communicate complex technical concepts to non-technical users.
• Demonstrated eagerness to learn and adapt to new technologies.
• In-depth understanding of e-commerce platforms and operations (preferred).
• Proficiency with ticketing systems and IT service management principles (preferred).
• Excellent communication skills, both verbal and written.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online