Phones & Mobile Engineer at Distritech Distribution Limited

Distritec Distribution has been in System Integration & Business Continuity since 1994. What Distritech envisages: The right mix of Products, services, People, infrastructure, and technical expertise Today,

We have invested Millions of Naira in establishing core service and delivery infrastructure and developing a specialized Technology Consulting Team across Pan Nigeria for better services and reachability to our valued customers.

We are recruiting to fill the position below:

Job Title: Phones & Mobile Engineer

Location: Lagos
Department: Technical Services
Reporting to: Technical Manager

Key Responsibilities
Diagnosis and Repairs:

• Perform accurate diagnostics of hardware and software issues on mobile phones and other mobile devices.
• Conduct repairs, including screen replacements, battery replacements, software upgrades, and board-level repairs.

Quality Assurance:

• Ensure all repairs meet the company's quality standards and are completed within designated timelines.
• Conduct functionality tests on devices before and after repairs to guarantee customer satisfaction.

Inventory and Documentation:

• Maintain accurate records of repairs, tools, and replacement parts used.
• Manage and report stock levels of spare parts and tools, ensuring availability for efficient service delivery.

Customer Interaction:

• Provide professional technical support to customers by explaining issues, repair processes, and maintenance tips.
• Address customer complaints and follow up to ensure resolutions meet expectations.

Team Collaboration:

• Work closely with the sales and customer service teams to deliver seamless customer experiences.
• Contribute to training and knowledge-sharing sessions with colleagues to improve team skills and efficiency.

Qualifications

• Proven experience as a mobile phone technician or engineer.
• Certification in electronics or related technical fields is a plus.
• Familiarity with major phone brands and their repair processes.

Expectations:

• Technical Expertise: Demonstrate proficiency in troubleshooting and repairing mobile devices, with hands-on experience in software diagnostics and hardware repairs.
• Efficiency: Complete repairs promptly while maintaining high-quality standards.
• Attention to Detail: Ensure all repair documentation is accurate and devices are thoroughly tested.
• Customer Service Skills: Display a customer-first attitude, with clear and professional communication.
• Accountability: Maintain strict adherence to company policies, especially regarding the handling of customer devices and tools.

Application Closing Date
10th December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.