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Customer Service / Sales Representative at Talents and Skills Africa

Posted on Tue 03rd Dec, 2024 - hotnigerianjobs.com --- (0 comments)


Talents and Skills Africa Consulting LLC is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.

We are recruiting to fill the position below:

Job Title: Customer Service / Sales Representative

Location: Gbagada, Lagos
Employment Type: Full-time

Job Description

  • We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Representative.
  • The ideal candidate will be responsible for providing exceptional customer service, driving sales, and maintaining strong relationships with clients.
  • This role requires excellent communication skills, a proactive approach, and the ability to meet and exceed sales targets.

Responsibilities
Customer Service:

  • Respond promptly to customer inquiries via phone, email, or in person.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Provide detailed information about products or services to assist customers in making informed decisions.

Sales and Business Development:

  • Identify customer needs and recommend suitable products or services.
  • Upsell and cross-sell products to maximize sales opportunities.
  • Achieve and exceed monthly and quarterly sales targets.

Client Relationship Management:

  • Build and maintain strong relationships with new and existing clients.
  • Conduct follow-ups to ensure customer satisfaction and encourage repeat business.
  • Gather feedback to improve customer experience and service offerings.

Product Knowledge and Training:

  • Stay updated on product features, pricing, and promotions.
  • Educate customers on the benefits and applications of products or services.
  • Provide input to management regarding customer needs and market trends.

Administrative Tasks:

  • Maintain accurate records of customer interactions, sales, and transactions.
  • Prepare and deliver sales reports to the management team.
  • Assist in inventory management and ensure the availability of promotional materials.

Qualifications

  •  Minimum of a high school diploma; a degree in Business, Marketing, or a related field is a plus.
  • 2-4years of experience in customer service or sales roles, preferably in a similar industry.

Skills:

  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent negotiation and persuasion skills.
  • Strong organizational and multitasking abilities.

Salary
N50,000 - N80,000 / Month.

Application Closing Date
20th December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the position as the subject of the email.


  

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