Customer Service Officer at Pruvia Integrated Limited

Pruvia Integrated Limited is a human resources and management firm with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization, we are driven by the dictum of ‘Impossibility is Nothing’. Our clients represent the entire spectrum of the Commerce, Hospitality, Information technology, Media, Finance & Insurance Sector, Automobile, Oil & Gas Sector, Real Estate, Manufacturing, FMCG and Small and Medium Enterprises and Communications industries.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Brief

• We are seeking a motivated and detail-oriented Customer Service Executive to join our dynamic team.
• The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management.
• This role is essential in ensuring our customers receive top-notch service and support while also engaging with our audience through various digital platforms.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and social media platforms.
• Provide accurate information regarding products and services, and resolve customer issues efficiently.
• Utilize Corel Draw for graphic design tasks as needed, including creating marketing materials and social media graphics.
• Assist in the development and execution of email marketing campaigns.
• Engage with customers on social media platforms and respond to inquiries and comments.
• Help create and schedule social media content, and assist in executing social media strategies.
• Provide feedback to management on customer trends and concerns.

Qualifications

• A Degree in any related field.
• 2+ years proven experience in customer service or a related role.
• Proficient in Corel Draw, and MS Suite (Excel, Word, PowerPoint), and familiar with email marketing tools.
• Strong understanding of social media platforms and best practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.

Salary
N70,000 - N100,000 Monthly.

Application Closing Date
24th December, 2024.

Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter to: [email protected] using the Job Title and Location as the subject of the mail.