Operations Manager at Rapid Event Services Abuja Limited

Rapid Event Services has Lighting Towers, Generators, Scissor Lifts, Hiab Trucks and many more equipments for rent.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time
Reports to: Managing Director
Department: Technical Department

Main Job Description

• Plays a crucial role in ensuring the smooth and efficient operation of our fast-paced power service business.
• You will be responsible for overseeing all operational activities to meet customer needs and uphold our commitment to excellence.

General Duties and Responsibilities

• Oversee all operational activities to ensure smooth and efficient business operations
• Collaborate with internal teams, including sales, customer service, and engineering, to understand customer requirements and deliver exceptional service.
• Develop and maintain strong relationships with vendors, suppliers, and transportation partners to ensure timely and reliable delivery of equipment and spare parts.
• Monitor industry trends developments to identify opportunities for process improvement and operational enhancements
• Stay updated on relevant regulations and compliance requirements related to operations in the power solutions industry
• Provide regular reports and analysis on key performance metrics to management, highlighting areas for improvement and recommending strategies for optimization
• Foster a culture of continuous improvement, innovation, and accountability within the team.

Core Duties and Responsibilities
Operation Management:

• Oversees development, installation, and connection of generator sets by coordinating with on-site engineers.
• Develop and implement standard operating procedures (SOPs) to ensure consistent and high-quality service delivery.
• Continuously evaluate operational processes, identify areas for improvement, and implement measures to enhance efficiency
• Monitor and achieve key performance indicators (KPIs) related to operations, such as on-time delivery, equipment utilization, and cost control.

Team Management:

• Lead and supervise technical personnel and on-site engineers, providing guidance, support, and training
• Foster a positive work environment, promote teamwork and professional development
• Conduct regular performance evaluations, provide feedback, and identify opportunities for growth.
• Ensure adequate staffing levels and allocate resources effectively to meet operational demands.

Customer Service:

• Collaborate closely with sales and customer service teams to understand customer requirements and expectations.
• Ensure effective communications with customers regarding delivery schedules, installation procedures, and operational issues
• Resolve customer complaints or concerns in a timely and satisfactory manner, emphasizing customer satisfaction and loyalty
• Identify opportunities to enhance the customer experience and provide recommendations for service improvements.

Key Performance Index

• On-time Delivery: Ensure a high percentage of on-time delivery of generator sets to customer sites
• Equipment Utilization: Optimize the utilization of the rental fleet to maximize revenue generation
• Inventory Accuracy: Maintain accurate inventory records to ensure availability of equipment and spare parts as needed
• Cost Control: Monitor and manage logistics and operational costs to achieve budget targets.
• Customer Satisfaction: Measure customer satisfaction levels through feedback, surveys, and repeat business
• Service Response Time: Minimize response time for customer inquiries, service request, and issue resolution
• Operational Efficiency: Continuously improve operational process to enhance efficiency and reduce turnaround times
• Safety Compliance: Ensure adherence to safety standards and regulations in all logistics and operational activities.
• Team performance: Evaluate and enhance the performance of the logistics and operations teams based on defined metrics
• Supplier Performance: Monitor and assess the performance of vendors and suppliers in terms timely delivery and quality of products.

Requirements

• Bachelor's Degree in Operations Management with 5 - 7 years experience, or a related field. Relevant professional certifications will be an added advantage.
• Proven experience in operations management, preferably in the equipment rental or power solutions industry
• Excellent organizational and problem-solving skills with a keen attention to detail
• Ability to effectively manage a team, delegate tasks, and drive performance.
• Exceptional communication and interpersonal skill, with the ability to interact with customers, suppliers, and internal stakeholders
• Proficient in using inventory management system and MS Office Suite
• Strong analytical, technical and decision-making abilities to optimize operations and improve efficiency.
• Ability to work in a fast-paced and dynamic environment, prioritizing tasks and meeting deadlines.

Salary
N200,000 - N250,000 Monthly.

Application Closing Date
13th December, 2024.

How to Apply
Interested and qualified candidates should send their resume to: [email protected] using the Job Title as the subject of the mail.