Relationship Officer at Koins Microfinance Bank Limited

Koins Microfinance Bank Limited is a fully licensed technology and impact-driven microfinance bank that focuses on driving financial inclusion. Loans / Savings / Investments. Koins Bank, a member of Primera Africa Group, is a fully licensed microfinance bank dedicated to providing innovative financial solutions to businesses and individuals. Our goal is to enhance financial inclusion by offering a comprehensive suite of services tailored to meet the diverse needs of our clients. Guided by a highly experienced and hands-on management team, Koins Bank is committed to making financial services accessible and beneficial for all, fostering economic growth and empowerment in our communities.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Location: Abuja (FCT)
Employment Type: Full-time

Role and Responsibilities

• Generate sales leads and convert prospects into customers to expand Koins MFBank's Personal Banking portfolio.
• Build relationships with existing customers to upsell/cross-sell products/services via phone, email or chat
• Position the bank as the leading choice in the market by effectively communicating our value proposition
• Proactively identify the needs of potential and existing customers.
• Conduct research and analyze data to identify and define the target audience.
• Stay informed about market trends, competitor offerings, demographics, and other factors affecting marketing strategies.
• Asset and Liability Management
• Create quality risk assets and meet defined targets in asset creation and liability generation.
• Deliver quality customer service by promptly responding to customer inquiries and resolving issues.
• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Prepare weekly and monthly reports on marketing activities, including performance reviews.
• Analyze and report on personal banking activities to inform strategy and improve performance.
• Collaborate with the team to achieve collective goals and objectives.
• Support the Team Lead, Business Manager, or Head of Personal Banking in executing business strategies and initiatives.
• Drive growth in Current Account Savings Account (CASA).

Qualifications and Education Requirements

• A minimum of a Higher National Diploma / Bachelor’s Degree in any field.
• Knowledge of Microfinance Principles is preferable
• Basic understanding of sales principles and techniques
• Basic computer skills
• Knowledge of Financial Regulations
• Knowledge of Compliance
• Knowledge of Customer Relationship Management (CRM)
• Stress Management/Knowledge of Health and Wellness
• Data entry and record-keeping skills

Application Closing Date
13th December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the position as the subject of the email.