Senior Product Manager, PayOuts at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

Job Title: Senior Product Manager, PayOuts

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking to fill a Senior Product Manager, Payouts role to join our Payments Product team to manage Payouts (funds transfer) functionality - including ideation, design, development, testing, analysis, promotion and support.
• The Senior Product Manager, Payouts will be responsible for managing transfer capabilities for merchants on our Flutterwave for Business (B2B) platform.
• Our mission is to deliver best-in-class, simplified transfer experiences for our customers across borders within and outside of Africa, and market-leading payment alternatives
• Our merchants use this platform to pay suppliers, salaries, and remittances, among others. You will be responsible for driving the geographic coverage and developing innovative solutions to fulfill growing consumer needs

Responsibilities

• Drive product strategy and vision, and assume overall responsibility for the success of your product
• Determine customers' needs by carrying out market research and developing an understanding of competitive products in our key markets
• Own product roadmap and manage timelines for new implementations
• Create enthusiasm for the product vision internally and with key stakeholders
• Demonstrate new ideas and features to stakeholders for growth
• Own and oversee product development with cross-team coordination between product, engineering, QA, expansion and external partners, wherever necessary
• Analyse data related to recent product launches to draw insights and improve
• Support the development and communication of product materials
• Collect, analyse and respond to user feedback about the product
• Support planning and implementation of product marketing campaigns
• Facilitate regular meetings with all stakeholders, including support, risk, compliance, marketing, finance and senior management to discuss new initiatives
• Preparation of product reports/ release notes for stakeholder consumption
• Attend conferences and events related to the product
• Ensure the personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Requirements

• Minimum 7 years of proven and progressive work experience in remittance services, payments
• Experience with customer-facing API-driven products and service offerings
• In-depth understanding of the industry, customers, product management cycle and competitor environment
• Advocacy of customer experience in building products with lasting impact
• Experience in data-driven decision making
• Excellent commercial, negotiation and communication skills
• Excellent presentation and facilitation skills
• Excellent leadership/supervisory and people management skills

Key Performance Indicators:

• Adoption metrics, number of users (both API and SMBs) etc
• Velocity metrics e.g. volume and value of transactions over months
• Performance metrics such as success and failure rates of transfers
• Accuracy and timeliness of reports - business as well as product development
• Response time to customer complaints and enquiries across all channels
• Highlights of failure and success rates.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online