IT Support Executive at Pruvia Integrated Limited

Pruvia Integrated Limited, we are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization we are driven by the dictum of ‘Impossibility is Nothing’. PIL was conceived in 2007, as regards to its incorporation and duly registered in 2013 with Corporate Affairs Commission of Nigeria (CAC) with Registration Number RC 1097861. It originated in response to providing world class services and solutions to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos.

We are recruiting to fill the position below:

Job Title: IT Support Executive

Location: Ikeja, Lagos
Employment Type: Full-time
Sector: Real Estate

Job Brief

• We are seeking a skilled IT Support Executive to join our team.
• The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.
• This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving our IT infrastructure.

Responsibilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Generating sign-ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Install, configure, and maintain computer hardware, software, and networks.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
• Provide technical support to users, including troubleshooting and resolving IT-related problems.
• Ensure security of IT systems, including data backup, antivirus protection, and access controls.
• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
• Collaborate with other departments to understand IT needs and requirements.
• Plan and execute IT projects, including upgrades, migrations, and installations.
• Document IT systems, configurations, and procedures for knowledge sharing and training.

Requirements and Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field
• At Least 3 years experience in Information Technology, Computer Engineering, or related field
• Proven experience in IT support or administration.
• Strong technical knowledge of computer hardware, software, and networks.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems, such as Windows, Linux, and macOS.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus and an added advantage

Skills Required:

• IT support
• Hardware and software troubleshooting
• Network Administration
• Security management
• IT policies and procedures
• Project management
• Communication
• Problem-solving
• Attention to detail
• Technical documentation.

Salary
N85,000 - N100,000 monthly.

Application Closing Date
31st December, 2024.

Method of Application
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail.