Customer Service / Sales Representative at People Apex Solution

People Apex Solution is a forward-thinking Human Resources firm established in August 2024, driven by the passion and vision of its founder, Lilian Offer Nosakhare. With a core mission to provide personalized and impactful HR solutions, People Apex Solution is committed to empowering organizations and their people to thrive in today’s dynamic business environment. We specialize in offering a broad range of HR services designed to streamline people management, enhance workplace culture, and optimize talent performance.

Our approach at People Apex Solution is built on the belief that people are the most valuable asset of any organization. We go beyond traditional HR practices by providing tailor-made strategies that align with each client’s unique goals and challenges. Our services span across recruitment and talent acquisition, workforce planning, outsourcing, and compliance support, all of which are crafted to foster a sustainable and productive workplace.

We are recruiting to fill the position below:

Job Title: Customer Service / Sales Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Description

• The Customer Service/Sales Representative will be responsible for delivering outstanding customer service, managing client interactions, promoting spa services and products, and driving sales within the spa environment.
• This role involves engaging with clients, understanding their needs, providing personalized recommendations, and ensuring that their overall spa experience is exceptional.
• The representative will also play a key role in maintaining client relationships, booking appointments, and coordinating spa services to maximize client satisfaction and retention.

Key Responsibilities
Customer Service and Client Engagement:

• Greet clients warmly and professionally as they enter the spa.
• Assist clients with inquiries about spa services, treatments, and packages.
• Provide detailed information about spa services, including benefits, duration, and pricing.
• Handle client questions, concerns, and complaints promptly and professionally, escalating issues to the Spa Manager as necessary.
• Maintain a positive and professional demeanor throughout interactions with clients.

Sales and Promotions:

• Actively promote spa services, packages, and products to clients, with a focus on upselling and cross-selling.
• Recommend personalized treatments and products based on client needs and preferences.
• Achieve or exceed monthly sales targets for spa services and products.
• Implement promotional campaigns and discounts to increase sales during off-peak hours.

Appointment Management and Scheduling:

• Assist clients with booking appointments for spa treatments and services, including massages, facials, body treatments, waxing, and other spa services.
• Handle client cancellations and rescheduling, ensuring optimal client experience and spa occupancy.
• Utilize the spa's appointment management software to track client interactions, bookings, and preferences.

Service Coordination:

• Coordinate with therapists, aestheticians, and other spa staff to ensure smooth service delivery and client satisfaction.
• Ensure that treatment rooms, spa areas, and other facilities are prepared and stocked according to spa standards before each appointment.
• Assist in maintaining cleanliness, organization, and inventory of spa products and supplies.

Client Retention and Relationship Management:

• Build and maintain strong relationships with clients to enhance their experience and encourage repeat business.
• Regularly follow up with clients to ensure satisfaction, gather feedback, and promote loyalty programs.
• Assist with the implementation of customer feedback and service improvement initiatives.

Marketing and Client Outreach:

• Assist in creating spa promotions and marketing campaigns.
• Distribute promotional materials such as brochures, newsletters, and business cards to local businesses, hotels, and other potential client sources.
• Attend local events, expos, and community fairs to promote the spa's services and engage with potential clients.

Administrative Duties:

• Maintain accurate records of client interactions, sales, appointments, and customer preferences.
• Process payments and manage billing inquiries.
• Keep track of spa inventory and recommend replenishments when necessary.
• Adhere to spa policies and procedures, including safety and sanitation standards.

General Spa Operations Support:

• Assist in other spa operations as required, including maintaining inventory levels, cleaning, organizing, and preparing treatment areas.
• Provide support during busy periods, such as weekends and holidays.

Qualifications and Requirements

• Educational Qualification: High School Diploma or equivalent; formal training or certification in customer service or sales is a plus.
• Experience: Must have 1-2 years of experience in a customer service or sales role, preferably in a spa, hospitality, or wellness industry.

Skills:

• Excellent interpersonal and communication skills, both written and verbal.
• Strong sales and marketing acumen.
• Ability to multitask and manage a busy environment.
• Customer-focused mindset with a passion for service excellence.
• Strong problem-solving skills and ability to handle difficult situations calmly and professionally.
• Basic computer skills (e.g. Microsoft Office Suite, appointment management software).

Physical Requirements:

• Must be able to stand for long periods of time, lift up to 25 lbs, and perform tasks such as bending, stretching, and reaching.

Personal Characteristics:

• Friendly, approachable, reliable, and detail-oriented.
• Must have a passion for wellness, beauty, and spa services.
• A proactive, self-motivated attitude and willingness to go the extra mile to ensure client satisfaction are essential.

Working Conditions

• Flexible schedule including weekends and holidays (peak spa times).
• The position involves a high-energy environment with frequent client interaction.
• Must be comfortable working in a quiet, relaxed atmosphere.
• Adherence to spa dress code, including uniform and grooming standards.

Benefits

• Competitive salary.
• Training and professional development opportunities.
• Employee wellness program.
• Opportunities for advancement within the company.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using “Customer Service / Sales Representative” as the subject of the email.

Note: We are an equal-opportunity employer. We encourage applications from all qualified individuals.