Customer Service Representative at Rizz Herbal Farm Limited

Rizz Herbal Farm Limited is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Location: Abeokuta, Ogun
Employment Type: Full-time

Position Overview

• We are seeking a friendly, detail-oriented, and proactive Customer Service Representative to join our team.
• In this role, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction and loyalty.
• The ideal candidate thrives in a customer-focused environment, possesses excellent communication skills, and is dedicated to creating positive experiences for every customer interaction.

Key Responsibilities
Customer Support:

• Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
• Provide accurate information about products, services, policies, and company processes.

Issue Resolution:

• Handle and resolve customer complaints or issues efficiently and empathetically.
• Escalate complex issues to the appropriate department while ensuring follow-up until resolution.

Order Processing:

• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure data accuracy in the system for all customer transactions.

Relationship Building:

• Build and maintain strong, lasting relationships with customers by going above and beyond to meet their needs.
• Proactively reach out to customers for feedback and satisfaction checks.

Record Keeping:

• Document customer interactions, inquiries, complaints, and resolutions in the CRM system.
• Maintain an organized and up-to-date database of customer records.

Collaboration:

• Work closely with other departments, such as sales, logistics, and technical support, to address customer needs.
• Provide feedback to management on recurring issues or customer pain points.

Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service or a related role is a plus.
• Strong verbal and written communication skills.
• Proficiency in using CRM software and basic computer applications (e.g., Microsoft Office).
• Ability to multi-task, prioritize, and manage time effectively.
• Empathy, patience, and a positive attitude.
• Problem-solving skills and attention to detail.

What We Offer

• Competitive salary (N80,000 - N100,000) and benefits package.
• Opportunities for growth and development within the company.
• A supportive and inclusive work environment.

Application Closing Date
30th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online