Tele-Loan Collection Officer (Contact Center) at a Fintech Company - MK Trend Limited

MK Trend Limited - Our client, a fintech company specializing in innovative financial solutions, is recruiting to fill the position below:

Job Title: Tele-Loan Collection Officer (Contact Center)

Location: Office-based, Allen Avenue, Ikeja - Lagos
Working Hours: 9:00 AM – 5:00 PM, Monday to Friday
Includes 2 Saturdays and 2 Sundays per month (with compensatory days off)
Contract: Full-time position with health insurance, pension, and paid time off
Job Type: Full-Time (Not Remote/Hybrid)

Job Responsibilities

• Manage and review the debtors’ list to identify overdue payments.
• Contact customers via phone to remind them of due payments and offer assistance with repayment options.
• Build rapport with customers and maintain open communication until debts are cleared.
• Maintain accurate records of all customer interactions and recovery activities.
• Update payment records to reflect settled debts and avoid unnecessary follow-ups.
• Support businesses in reducing debt defaults to sustain operations.
• Respond to customer queries and concerns professionally.

Job Specifications
Qualifications:

• Minimum of SSCE / NCE / OND / HND.
• Previous experience in tele-sales or customer service is an advantage.
• Must not exceed 30 years of age.
• Strong communication skills in English.

Requirements:

• Basic knowledge of sales techniques and financial products.
• Strong verbal communication, active listening, and persuasion skills.
• Ability to work independently and in a team-oriented, target-driven environment.
• Self-motivated with a results-driven mindset.

Salary and Benefits

• Salary: N80,000 - N120,000 / month.
• Net Salary: Highly competitive salary from 100k and above
• Probation: Salary increment after three months
• Perks: Free lunch provided on weekends (during overtime shifts).

Application Closing Date
27th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Interview Date: Monday-Tuesday 25th to 26th November 2024.