Chargebacks Analyst III (Remote) at dLocal

dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Google rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.

We are recruiting to fill the position below:

Job Title: Chargebacks Analyst III

Location: Lagos (Remote)
Job type: Full Time (Hybrid)
Department: Operations – Fraud Prevention

Description

• We are looking for a Chargebacks Analyst based in Nigeria to join the Payments and Fraud team. The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.

Responsibilities
What will you be doing?

• Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners
• Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
• Tracking and providing statistics on chargebacks for the Finance Management Team
• Tracking and maintaining fraud incident reports and other related analyses
• Making certain that all chargeback activities are handled in accordance with regulatory requirements
• Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
• Communicating with our Payment Processors on our external partner’s queries
• Compiling the figures from various databases to build the team's monthly chargeback report.
• Validating chargeback reports by utilizing internal and external software systems
• Providing team members with transactions reviewed by them that have come back as fraud chargeback

Requirements
What skills do you need?

• Bachelor's Degree in Administration or any other related field (in process or completed)
• 3+ years experience in a similar role and company, preferably in a payments and multicultural environment
• Hands on Experience and knowledge of chargebacks
• Fluent in English is a must and Spanish is an advantage
• Technical knowledge - Basic knowledge of SQL
• Strong Excel skills, ability to handle large amounts of data, and create reports
• High attention to detail and excellent analytical skills
• Ability to adapt to change quickly and multi-task
• Systematic and well-organized

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online