Client Relations & Executive Assistant at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Client Relations & Executive Assistant

Location: Lagos
Employment Type: Full-time

Job Summary

• The Client Relations and Executive Assistant will play a pivotal role in providing comprehensive support to the executive team while ensuring exceptional customer service experiences for our clients.
• This role requires a proactive individual with strong organizational skills, excellent communication abilities, and a passion for delivering high-quality service in the travel industry.

Key Responsibilities

• Manage and maintain executives' calendars, scheduling appointments, meetings, and travel arrangements.
• Act as a liaison between executives, departments, and external stakeholders, ensuring effective communication and coordination.
• Prepare and distribute correspondence, memos, reports, and presentations as needed.
• Assist in organizing company events, conferences, and team-building activities.
• Handle confidential and sensitive information with discretion and professionalism.
• Conduct research and compile data to support decision-making processes.
• Serve as the primary point of contact for customer inquiries via phone, email, and in-person.
• Assist clients in booking travel arrangements, including flights, accommodations, and activities, ensuring accuracy and timely completion.
• Provide knowledgeable and personalized recommendations regarding destinations, travel packages, and special offers.
• Address and resolve customer complaints and concerns promptly and effectively.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with other departments to ensure seamless travel experiences for clients and coordinate special requests.

Educational Qualifications and Required Skills

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field preferred.
• Knowledge of the travel industry, including destinations, booking procedures, and customer service best practices, is a plus.
• Proven experience as a Personal Assistant, Customer Service Representative, or similar role.
• Have vast knowledge about both national and international travel and have extensive knowledge of foreign and domestic travel affairs, requirements, suggestions, and guidelines.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills, including active listening.
• Discretion and confidentiality in handling sensitive information.
• Proficiency in MS Office and familiarity with travel booking systems/software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Be able to provide services information and questions with accuracy and efficiency on destinations around the globe.
• Must have A 'CAN DO' Spirit and must understand that everything is 'googleable’.

Application Closing Date
4th December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.