Client Relations / Logistics Associate at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Client Relations / Logistics Associate

Location: Lagos
Employment Type: Full-time

Responsibilities
Client Relationship Management:

• Develop strategies to retain existing clients by providing exceptional services.
• Provide accurate information about the company's services, policies, and procedures.
• Respond promptly to prospective clients RFQ.
• Resolve customer complaints and issues promptly. Escalate to higher levels when necessary.
• Ensure seamless and reliable service delivery with real time tracking and updates.
• Schedule regular follow-up calls or meetings with prospective and key customers to discuss their needs and satisfaction.
• Identify prospective clients and maintain close follow-up until they are turned into actual clients.
• Regularly solicit customer feedback, validate it, and act on it to improve services.
• Personalize interactions and tailor services to meet individual customer needs.

Vendor Management:

• Maintain relationships with suppliers and vendors for continuity of business.
• Negotiate contracts and ensure that the client is satisfied, and the company’s profitability is guaranteed.

Operational Responsibilities:

• Organize and oversee shipment, ensuring timely delivery of goods.
• Ensure all shipping documents, such as the bill of laden, packing list, invoices, etc. are properly processed and stored.
• Foster a collaborative and supportive work environment with other team members and the transport department.
• Build and maintain communication with freight forwarders and suppliers.

Educational Qualifications & Required Skills

• 3 - 5 years cognate work experience
• Bachelor’s Degree in Logistics, Supply Chain Management, or a related field
• Certification in client relationship management, Supply Chain Management, or logistics will be an added advantage.
• Excellent customer and interpersonal skills.
• Strong negotiation and conflict resolution abilities.
• Strong organization and attention to details.
• Analytical skills to interpret performance data.
• Ability to manage multiple clients’ accounts and prioritize tasks effectively.
• Knowledge of shipping regulations, customs procedures, and international trade, with deep understanding of shipping and logistics processes.
• Customer-focused mindset with the ability to anticipate and meet new clients.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Knowledge of safety and compliance regulations.

Application Closing Date
27th November, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.