Customer Support Intern (NYSC) at Tespire LLC

Tespire LLC, an Edtech company, is recruiting suitable candidates to fill the position below:

Job Title: Customer Support Intern (NYSC)

Location: Abuja (FCT)
Employment Type: NYSC

Job Summary

• We are excited to announce internship opportunities for serving corp members to join our dynamic team as Cross-Functional Sales and Customer Support Intern, Support and Ticket Handling Intern.
• The roles offer valuable experience and the chance to contribute to our mission of enhancing education through innovative technology solutions.

Responsibilities

• Respond to customer inquiries and support requests via email, phone, and chat.
• Track, manage, and resolve support tickets in a timely and efficient manner.
• Collaborate with the technical team to escalate and troubleshoot complex issues.
• Maintain and update support documentation and FAQs.
• Provide excellent customer service to ensure a positive user experience.
• Assist in the onboarding of agents, parents, and educational institutions.
• Conduct demo sessions to showcase our products and services to existing and potential clients.
• Collaborate with the sales and customer support teams to ensure seamless integration of new clients.
• Support the sales team in managing client relationships and follow-ups.
• Provide feedback from clients to help improve our products and services.

Requirements

• Must have a functioning laptop
• Currently serving as a corp member.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Previous experience in customer support is a plus, but not required.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, cross-functional environment.
• Proactive and self-motivated with a keen interest in sales and customer service.
• Previous experience in sales or customer support is a plus, but not required.
• Applicant must reside within Wuse/Jahi axis.
• candidates should possess a Bachelor's Degree with 0 - 1 year experience

Application Closing Date
30th December, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Customer Support Intern (NYSC) Abuja" as the subject of the mail.