Technical Support Expert - PTS at Atlas Copco Nigeria Limited

Atlas Copco Nigeria has been established since 2009 with offices in Lagos and Port Harcourt. The Customer Center employs around 50 people and represents two Business Areas - Compressor Technique and Power Technique.

Atlas Copco is an OEM in the emerging Alternative Energy Space. We Design, Supply, Install, Service, and Maintain, Compressed Natural Gas (CNG) Fueling systems. We have a network of customer throughout the nation that we offer technical support to.

We are recruiting to fill the position below:

Job Title: Technical Support Expert - PTS

Location: Lagos, Nigeria
Functional area: Service

Responsibilities

• Plan and conduct technical training to ensure that field competence and skills are up to speed with equipment development and the installed base.
• Offering structured, most professional, and timely technical support to the field service engineers, Backoffice service operations, customers, dealers, and distributors.
• Plan, organize, and follow up the training agenda of Distributors’ service technicians and engineers.
• To train Distributors and customers as required, in the general operations of Atlas Copco machines.
• To plan and organize daily and weekly visit schedules to distributor Customers
• To guide and support distributors' service staff to solve difficult service problems
• Define and suggest necessary tools for the distributor service technicians.
• Obtain and distribute updated ECB to the distributor.
• Warranty validation, reporting, and claims follow-up.
• Maintain and update Distributors' install base and participate in the distributor audit.
• Ensure continuous and consistent communication between divisional technical support and competence development of teams.
• support sales of services through the provision of technical information, advice where appropriate.
• Provide professional and prompt service to all Atlas Copco customers on all types of compressed air equipment.
• To champion Smartlink installation and activation on old and new equipment.
• To train customers and Distributors personnel as required, in the general operation of their machines
• To always apply good standards of engineering practice
• To check distributor test instruments, to ensure they remain in good condition.
• To effectively promote the Atlas Copco image.
• To perform related duties as required.
• Ensure that ‘’The Way We Do Things and the Business Code of Practice are followed.
• NB: The above points are not exhaustive and can be subject to additional missions at any time according to the company's requirement

Requirements
To succeed, you will need:

• High School Diploma with 5 years’ experience in the same field/ Bachelor Engineering graduate with at least 5 years’ experience.
• Must have experience with CTS-related products such as overhaul/ repair of Compressors, Air dryers, Generators, and Lighting towers.
• Basic knowledge of hydraulic systems, diesel engines, electrical systems, and Elektronikon module knowledge will be preferred, and related components.
• Basic computer skills and excellent customer relations skills are a must.

What We Offer
In return, we offer you:

• A truly unique and friendly, family-like atmosphere - and a culture known for respectful interaction, ethical behavior, and integrity.
• Training and lifelong learning where we want to see our people grow and develop new skills as well as competencies and gain new experiences.
• Resources and tools to effectively carry out relevant tasks.

Application Closing Date
3rd December, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online