Hospitality Operations Manager at Orbit Hospitality and Facility Management

Orbit Hospitality and Facility Management is a premier provider of apartments for short-let/lease and facility management services. At Orbit Hospitality, we pride ourselves on offering our clients the very best in luxury living and concierge service. Our short-let apartments are carefully curated to provide guests with a unique and unforgettable experience. From stunning accommodations to premium amenities, we take your travel experience to the next level. In addition to our short-let apartments, we also specialize in facility management for apartment owners. Our team of experts is dedicated to ensuring that your property is well-maintained and running smoothly, so you can focus on what matters most. We offer a range of services, including maintenance, repairs, and upgrades, all designed to enhance the value and appeal of your property. We are committed to delivering exceptional service and exceeding our client's expectations. Follow us to stay up-to-date on our latest offerings and learn how we can help transform your space and elevate your experience.

We are recruiting to fill the position below:

Job Title: Hospitality Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The Hospitality Manager is responsible for overseeing all aspects of the guest experience, ensuring exceptional service, and maintaining operational efficiency within the hospitality department.
• This role involves managing staff, coordinating with other departments, and implementing strategies to enhance customer satisfaction, revenue, and operational standards.

Responsibilities
Guest Experience and Satisfaction:

• Ensure that all guests receive high-quality service and have an exceptional experience.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor feedback from guests to improve services and address any concerns.

Operational Management:

• Oversee the daily operations of the hospitality department, including front desk, housekeeping, food and beverage, and events.
• Develop and implement policies and procedures to optimize operational efficiency.
• Ensure compliance with health, safety, and hygiene regulations.

Team Leadership and Development:

• Recruit, train, and supervise staff, ensuring they adhere to company standards.
• Schedule staff and manage workload distribution effectively.
• Conduct regular performance evaluations and provide constructive feedback to team members.

Financial Oversight:

• Manage budgets, monitor expenses, and ensure cost-effective operations.
• Analyze financial performance, including revenue, profitability, and occupancy rates, and implement strategies to improve results.
• Develop promotional strategies to attract and retain guests.

Relationship Management:

• Build and maintain relationships with vendors, suppliers, and business partners.
• Collaborate with marketing and sales teams to promote services and special offers.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in a managerial role within the hospitality industry.
• Strong leadership, organizational, and decision-making skills.
• Excellent interpersonal and communication abilities.
• Financial acumen with experience in budgeting and revenue management.
• Proficiency in hospitality management software and Microsoft Office Suite.
• Knowledge of health, safety, and hygiene standards.

Application Closing Date
24th November, 2024.

How to Apply
Interested and qualified candidates should send their CV  to: [email protected] using the job title as the subject of the mail.