Community Manager at Irecharge Tech-Innovations Limited

iRecharge Tech. Innovations is an Information, Communication and Software Technology firm. We operate with a burning passion to transform the technological terrain of Africa by delivering value to clients through innovative and effective leverage of cutting-edge technology solutions.

We combine sound knowledge of world class technology to design, implement and support business transformation in areas of web and mobile application, software, service and storage systems installation, networking technologies and technology procurement. We have an in-depth understanding on how technology accelerates success, and are passionate about attracting and supporting unique talents in growing our business and driving operational excellence.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Abuja (FCT)
Employment Type: Full-time

Role Overview

• We are looking for a dedicated Community Manager (Social Media Manager) to join our team.
• In this role, you will be responsible for actively managing and engaging with our online and offline community to build a positive brand image and foster customer satisfaction and loyalty.
• Your focus will be on customer interactions, responding swiftly to issues and complaints, and ensuring our customers feel valued and supported.
• This role is ideal for someone who thrives on building connections and enjoys being the voice of the brand.

Key Responsibilities

• Serve as the main point of contact for customer interactions on social media, responding to comments, questions, and complaints promptly and professionally.
• Monitor social media channels to identify customer concerns, trends, and opportunities for engagement.
• Plan and host virtual events, Q&A sessions, and other interactive initiatives to keep the community engaged.
• Develop and manage a community content calendar, including scheduling regular updates and announcements.
• Drive strategies to grow the community by attracting new members and retaining existing ones.
• Foster a welcoming and supportive community environment, building strong connections with our audience.
• Work with the Content Creator to address customer feedback, aligning messaging with brand values and campaign objectives.
• Prepare regular reports on community performance and suggest improvements based on data insights.
• Escalate significant issues or trends to relevant departments to improve customer experience and support initiatives.
• Track and report on engagement metrics to assess community satisfaction and guide improvements in response times and interactions.

Job Qualifications

• Minimum of Bachelor’s degree.
• Strong communication and interpersonal skills with a customer-first mindset.
• Familiarity with social media platforms, tools, and best practices for community management.
• Ability to handle complaints and difficult situations with empathy, patience, and professionalism.
• Excellent organizational and time management skills to maintain timely responses across platforms.
• A natural inclination for building positive relationships and fostering community growth.

What We Offer

• A dynamic and collaborative team environment focused on customer success.
• Opportunities for growth and skill development within a rapidly growing company.
• Competitive salary and benefits package.

Application Closing Date
8th December, 2024.

How to Apply
Interested and qualified candidates should send their Updated CV as a PDF file to: [email protected] using the job title as the subject of the mail.