Front Office Manager at Warri Wetland Hotel

Warri, Delta State, Nigeria, Best Western Plus Wetland Hotel is a 3-Star hotel popular for its stimulating grandeur. The hotel is located in the oil-rich city of Warri, precisely at Mofor Junction, DSC Express Udu-Warri, Delta State, Nigeria. It boasts lavishly furnished rooms in categories ranging from Deluxe, Executive, Executive Deluxe, Executive Suites and Presidential Suites. All rooms have comfortable king size beds, air conditioners, LCD TV, refrigerators, work desks and en-suite bathrooms decked in marble. Guests in the Executive Deluxe rooms can have a view of the pool and the city from the rooms. Deluxe, Executive and Presidential Suites have private balconies. Some rooms also offer complimentary breakfast.

Best Western Plus Wetland Hotel has an array of modern facilities to optimise guests’ comfort. These include: a gym, outdoor swimming pool, a bar/lounge, on-site restaurant, ice/vending machines, children’s outdoor pool, newspaper stand, gift shop, ample parking space, banquet facilities, high-speed internet and more.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Warri, Delta
Employment Type: Full-time

Responsibilities
Shift Supervision:

• Oversee the daily operations of the front desk during your assigned shifts.
• Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
• Assist in managing guest check-ins, check-outs, and inquiries.

Guest Services:

• Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
• Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
• Coordinate with other hotel departments to fulfill guest needs.

Front Desk Management:

• Manage and Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
• Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
• Maintain a professional and welcoming atmosphere at the front desk.

Reservations and Room Assignment:

• Supervise and assist with room reservations, ensuring accuracy in booking information.
• Collaborate with the Front Office Supervisorto optimize room occupancy and assign rooms based on preferences and availability.

Financial Transactions:

• Monitor and ensure the accuracy of billing and payment collection processes.
• Manages and handle cash and credit card transactions according to hotel policies.
• Assist in reconciling the cash register at the end of each shift.

Training and Development:

• Assist in training and mentoring front desk staff to improve their skills and knowledge.
• Provide ongoing coaching and feedback to team members.
• Assist in scheduling and staff management as needed.

Technology and Systems:

• Utilize hotel management software for check-ins, check-outs, and reservations.
• Troubleshoot and resolve any technical issues related to front office systems.

Communication and Reporting:

• Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B.
• Prepare shift reports and communicate essential information to management.

Safety and Security:

• Assist in implementing and enforcing security and safety protocols, including emergency procedures.
• Ensure the safety and security of guests and employees during your shifts.

Requirements

• Bachelor's Degree in Hotel Management or a related field (preferred) with 2 years experience.
• Previous experience in a front office role with managerial and supervisory responsibilities.
• Strong interpersonal and communication skills.
• Proficiency in hotel management software.
• Exceptional customer service orientation.
• Problem-solving and conflict resolution abilities.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Application Closing Date
2nd December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.