Contact Centre Intern at Careers Verified Limited

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Contact Centre Intern

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and enthusiastic Contact Centre Intern to support our team in delivering exceptional customer service and operational efficiency.
• This internship offers a hands-on experience in handling customer inquiries, resolving issues, and understanding the dynamics of a fast-paced contact center environment.

Key Responsibilities
Customer Interaction:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Address customer concerns and escalate complex issues to senior team members.
• Provide accurate information about products, services, and policies.

Call and Case Management:

• Log customer interactions and complaints into the CRM system.
• Follow up on open cases to ensure timely resolution.
• Assist in preparing daily and weekly reports on customer queries and resolutions.

Support Operations:

• Aid in coordinating team schedules and workflows.
• Assist in monitoring call quality and providing feedback to improve service delivery.

Learning & Development:

• Participate in training sessions to understand systems, processes, and products.
• Shadow experienced agents to gain insights into best practices.

Process Improvement:

• Identify recurring customer issues and suggest solutions to enhance customer satisfaction.
• Contribute ideas to streamline contact center processes and improve operational efficiency.

Qualifications and Skills

• Interested candidates should possess a Bachelor`s Degree / HND / OND qualification.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Customer-focused mindset with a problem-solving attitude.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Salary
N50,000 - N60,000 monthly.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online