Spa Manager at a Medical Spa - Domeo Resources International

Domeo Resources International - Our Client, a Medical Spa is recruiting to fill the position below:

Job Title: Spa Manager

Location: Abuja (FCT)
Employment Type: Full-time
Reports To: Chief Medical Director and COO

Main Function

• The Spa Manager is responsible for the overall operation of the medical spa, ensuring that staff are well-managed, clients are satisfied, and the business is financially successful.
• This role combines leadership with business management, ensuring the spa runs efficiently while maintaining high-quality standards.

Role Responsibilities

• Operations Management: Oversee daily operations, ensuring a smooth workflow for both the medical and aesthetic teams. Monitor staff schedules, client bookings, and the availability of equipment and products.
• HOCATT Management: Properly manage and oversee the staff offering HOCATT service.
• HBOT Management: Ensure proper staff training, oversee the implementation of safety protocols, and manage the equipment maintenance schedule of the HBOT Machine.
• Staff Management: Hire, train, and supervise spa staff, fostering a positive work environment and ensuring team members adhere to spa policies and standards.
• Customer Service Excellence: Ensure every client has a positive experience, addressing complaints or concerns promptly, and implementing feedback to improve services.
• Financial Oversight: Monitor the spa’s financial performance, managing budgets, revenue streams, and expenses. Identify opportunities for upselling services or retail products to boost profitability.
• Marketing Collaboration: Work closely with the marketing team to develop promotions, loyalty programs, and advertising strategies that drive business growth.
• Compliance & Safety: Ensure all staff follow medical protocols, safety regulations, and health standards. Regularly update procedures in compliance with industry regulations.
• Inventory & Supply Management: Oversee inventory, ordering products, and ensuring that the spa is always fully stocked with necessary supplies.

Experience / Qualification

• Bachelor’s degree in Business, Hospitality Management, or a related field.
• 5+ years of experience managing a spa, clinic, or wellness center.
• Knowledge of spa software and scheduling systems.
• Familiarity with the use of HOCATT machine to ensure proper staff training and equipment maintenance.

Competencies / Skills:

• Leadership: Strong managerial and leadership skills, able to motivate a diverse team and foster a collaborative environment.
• Business Acumen: Ability to manage financials, analyze profit margins, and make data-driven business decisions.
• Problem-Solving: Skilled at resolving operational issues and client concerns effectively and diplomatically.
• Time Management: Ability to juggle multiple tasks, from staff management to customer service, while maintaining operational efficiency.
• Client Focus: Dedicated to providing a high-end, luxurious experience for all clients, with a commitment to continuous improvement.

Behavioural Qualities / Other Competences:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Proactive identification and elimination of inefficiencies
• Attention to detail.
• Experience in working with high-profile clientele.
• Strong work ethics and reliability.

Salary
Very Competitive.

Application Closing Date
21st November, 2024.

How to Apply
Interested and qualified candidates should forward their CV and Cover Letter detailing their vision for the role to: [email protected] using "Spa Manager, Medical Spa" as the subject of mail.

Note: Only shortlisted candidates will be contacted.