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E-Commerce Fulfilment Officer at Hec Recruit

Posted on Mon 18th Nov, 2024 - hotnigerianjobs.com --- (0 comments)


Hec Recruit is a full-service HR consulting firm with a unique approach. Since 2020 we have been helping our clients find a job best suited for their skills and interests, and helping local companies locate the best employees.

We are recruiting to fill the position below:

Job Title: E-Commerce Fulfilment Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

  • Ensure timely and accurate fulfillment of online orders, coordinating with various teams to deliver exceptional customer experiences.
  • Reports to: Ecommerce Manager, Logistics Manager, or Operations Manager

Responsibilities
Order Fulfillment:

  • Process and fulfill online orders efficiently and accurately.
  • Verify order information, inventory availability, and shipping details.
  • Pack and ship orders, ensuring proper handling and packaging.
  • Manage order status updates and communication with customers.

Inventory Management:

  • Monitor inventory levels, tracking stock movements and discrepancies.
  • Coordinate with procurement team to replenish stock.
  • Conduct regular inventory audits and report discrepancies.

Shipping and Logistics:

  • Coordinate with shipping carriers to ensure timely delivery.
  • Manage shipping rates, labels, and tracking information.
  • Resolve shipping-related issues and customer complaints.

Returns and Refunds:

  • Process returns, exchanges, and refunds efficiently.
  • Coordinate with customer service team to resolve return-related issues.
  • Analyze return trends to improve fulfillment processes.

Reporting and Analysis:

  • Monitor fulfillment metrics (shipping times, accuracy, etc.).
  • Analyze data to identify areas for improvement.
  • Provide insights and recommendations to optimize fulfillment processes.

Collaboration:

  • Work with ecommerce team to ensure seamless order processing.
  • Coordinate with warehouse staff to ensure efficient order fulfillment.
  • Collaborate with customer service team to resolve customer issues.

Qualifications

  •  Bachelor's degree in Logistics, Supply Chain Management, or related field.
  • 1-3 years of experience in ecommerce fulfillment or logistics.
  • Excellent organizational, communication, and problem-solving skills.
  • Proficient in ecommerce platforms, inventory management software, and shipping systems.
  • Ability to work in a fast-paced environment.
  • Analytical and data-driven thinking.

Certifications:

  • Certified Supply Chain Professional (CSCP)
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Certified Fulfillment and Logistics (CFL)

Work Environment:

  • Warehouse or office setting
  • Flexible schedules, including weekends and holidays

Performance Metrics:

  • Order fulfillment rate
  • Shipping accuracy
  • On-time shipping rate
  • Return rate
  • Customer satisfaction (CSAT) scores.

Salary
Attractive and negotiable

Benefits:

  • Competitive salary
  • Health insurance
  • Professional development opportunities.

Application Closing Date
2nd December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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