Head, Project & Customer Experience at IT Horizons Limited

IT Horizons Limited is a company with diverse talents and skills on existing, recent and upcoming technologies worldwide. We are a team of young, vibrant, ambitious but experienced professionals who deal with everything relating to technologies especially information communication technologies (ICT). Inaddition, we have the ability to update with latest trends and requirements of our esteemed clients. Our company established in 2010, had been driven by innovations and excellence, and with its rapid rate of success and customers’ requirements, we were fully incorporated into a private limited company in 2012 with the aim of helping organizations in achieving their goals by providing optimum technological solutions while reducing total cost of ownerships.

We are recruiting to fill the position below:

Job Title: Head, Project & Customer Experience

Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

• This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
• You are ultimately responsible for achieving IT Horizons Limited’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
• This will entail ensuring projects are delivered to time, on cost and quality for all IT Horizons present and future customers. You will be responsible for ensuring the company chosen project methodology is abided by.
• You will give accounts on project cost, ensuring profitability.
• You are also responsible for quality delivery and gives updates when required on status of project assigned. You will also take leadership in project delivery that includes both internal and external resource.

Job Responsibilities

• Establishes and monitors adherence to Head & Service delivery as well as planning & controls standards
• Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
• Ensures products and services are purchased in the most cost- and time-efficient manner.
• Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
• Measure progress of work against weekly target, work/project scope and deliverables.
• Ensures the delivery of services to customers within the agreed scope of work and timeline.
• Provide accurate documentation of project and services delivered to customers on the departmental online repository.
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
• Develops full-scale project execution plans and related communication documents
• Ensure projects are delivered within scope, cost and time committed to customer.
• Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
• Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
• Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
• Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks.

Requirements

• Candidates should possess a Bachelor's Degree with 5 - 7 years experience.

Application Closing Date
16th December, 2024.

How to Apply
Interested and qualified candidate should send their CVs to: [email protected] using the Job Title as the subject of the mail.