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General Manager at Eagles Pride Hospitality Services and Logistics

Posted on Thu 14th Nov, 2024 - hotnigerianjobs.com --- (0 comments)


Eagles Pride Hospitality Services and Logistics is recruiting suitable candidates to fill the position below:

Job Title: General Manager

Location: Ohaji, Imo
Employment Type: Full-time

Main Duties / Responsibilities

  • To ensure that the Hotel is maintained to the highest standards and to implement an efficient preventative maintenance program while maximizing room availability.
  • Practice continued cost control through adherence to agreed budgets.
  • To ensure that the Management Team have set targets regarding Sales, Gross Profit, Wastage etc.
  • To ensure that the Management Team is trained appropriately to the highest standards.
  • Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget.
  • To oversee and control all stocktaking.
  • Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel.
  • Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction.
  • To develop and maintain a culture of top class customer care standards.
  • To ensure a good working relationship with all employees and the local community.
  • Hold regular communications meetings with all employees and the Management team.
  • To develop all employees through to use of appraisals, training and development in consultation with the Human Resources Manager.
  • To achieve all targets as agreed with the Group Operations Manager.
  • Develop a proactive Yield Management program to include ninety-day forecasting identifying strong and weak periods in order to maximize average rate resulting in increased revenues.
  • Create an aggressive Marketing Plan to increase the market share through outside sales. Identify ideal clientele and develop a strategy to build relationships with their source. This can be achieved through familiarization visits and sales calls and attendance at Trade Shows.
  • Provide accurate reporting to enhance the sales and marketing plan to identify sources of business and geographical location of clients to assist in directing marketing resources.
  • Create advertising through favourable written reviews of the hotel, the food and service levels. Invite media and critics to visit the hotel with the vision of increased sales.
  • Present month end reports at monthly Management meeting to include accurate financial statements, guest comment surveys and marketing activity reports.
  • To attend relevant conferences and seminars as directed by the Company.
  • To seek opportunities to develop yourself in relation to technical training and personal development.
  • To ensure the hotel fully complies with all relevant Government and Local Authority Legislation relevant to the operation of the hotel as a business and employer.

Application Closing Date
25th November, 2024.

How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.


  

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