Customer Service Executive at Ascentech Services Limited

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection, Outsourcing & Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers.
• The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset.
• This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.

Responsibilities

• Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media.
• Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
• Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
• Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
• Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
• Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
• Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
• Participate in training and professional development activities to enhance customer service skills and knowledge.

Requirements and Qualifications

• Bachelor's degree preferred.
• 1-3 years experience in customer service, call centre, or related roles.
• Strong communication and interpersonal skills.
• Empathy and patience in dealing with customer inquiries and issues.
• Problem-solving and conflict-resolution abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Familiarity with CRM systems, help desk software, or customer service tools is a plus.
• Adaptability and flexibility in responding to changing customer needs and situations.
• Professionalism and integrity in handling confidential information and customer interactions.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the email.