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Front Desk Officer at a Fast-growing Fitness and Wellness Hub - HR-EX Consulting

Posted on Mon 11th Nov, 2024 - hotnigerianjobs.com --- (0 comments)


HR-EX Consulting - Our client, a fast-growing fitness and wellness hub is urgently recruiting suitable candidates to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT)
Employment Type: Full-time

Description

  • We urgently require the services of a Front Desk Officer to oversee the reception area andensure a professional and complaint-free environment.

Key Responsibilities

  • Provides outstanding Customer service to Members and visitors.
  • Ensure staff complies with the company's code of conduct and policies. You shall collaborate with the HR department to ensure alignment of policies and procedures.
  • Maintain accurate and track employee attendance records.
  • Prepare and submit weekly reports to the operations manager.
  • Liaise with the facility Manager and raise cost-effective requisitions for necessary supplies.
  • Maintain accurate records of requisitions, approvals, and deliveries.
  • Ensure all correspondences are documented and sent to the appropriate authority promptly.
  • Ensure that member's complaints are resolved within 1 hour.
  • Promptly report and escalate any instances of Employee misconduct.
  • Collaborate with the Facility supervisor and ensure the Business complies with necessary Regulatory bodies.
  • Follow up with inactive members through phone calls and emails to reactivate their membership.
  • Perform any other duties as required by Management.

Key Requirements

  • Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
  • Minimum of 2 years experience in a front desk or customer service role, preferably within the fitness, wellness, or hospitality industry.
  • Excellent communication and interpersonal skills.
  • Proficiency in using MS Office Suite and customer management software.
  • Display ahigh level of professionalism and integrity.
  • Ability to handle complaints and resolve conflicts efficiently.
  • Proximity to Apo and Gwarinpa environs is an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted.


  

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