Loan Collection Officer at a Fintech Company - MK Trend Limited

MK Trend Limited - Our client, a fintech company specializing in innovative financial solutions, is recruiting to fill the position below:

Job Title: Loan Collection Officer

Location: Allen Avenue, Ikeja, Lagos (Office-based)
Employment Type: Full-time

Job Description
As a Loan Collection Officer, you will be responsible for:

• Reaching out to potential customers via phone calls to manage and review a business's debtors list to learn about due payments and remind them as necessary.
• Initiate and continue communications with customers until they clear their debts. Also advising them on payment options and assist with choosing the one they find most comfortable.
• Meeting daily, weekly, and monthly targets.
• Maintaining accurate records of all customer interactions and recovery activities.
• Once customers settle their debts, collections officers note this and update their payment records in the debtors' list or ledger. Updated records can prevent confusion, such as calling a customer who has completed their payments..
• Collections officers help businesses avoid excessive debt defaults that may affect their bottom line and hinder their ability to sustain operations.
• Respond to Customers Queries.

Qualifications

• NCE / OND / HND
• Previous experience in tele sales or customer service is a plus.
• Must not be older than 30 years.
• Strong communication skills in English.
• Self-motivated with a results-driven mindset.

We are looking for candidates with:

• Knowledge: Basic knowledge of sales techniques and financial products; understanding of customer service principles.
• Skills: Excellent verbal communication, active listening, and persuasion skills; ability to build rapport quickly; strong problem-solving abilities.
• Abilities: Ability to work independently and as part of a team; comfortable working in a fast-paced, target-driven environment.

Working Conditions:

• Working Hours: 9:00 AM – 5:00 PM, Monday to Friday (included Two Saturdays and Two Sundays in a month while there are days for off in between).
• Contract: Full-time, non-unionized position.

What We Offer

• Salary: Competitive base salary with performance-based bonuses N80,000 - N90,000 (Including basic Salary of 50,000 plus commission and overtime pay)
• Benefits: Health insurance, pension plan, and paid time off. Free Lunch is being provided by the company during the weekends (Overtime)

Application Closing Date
15th November, 2024. 

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Interview Method: Face-to-Face Oral Interview (No virtual Interview)
• Candidates that resides around Ikeja and its environs preferred.