Proactive Sales Executive at Marriott International

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position below:

Job Title: Proactive Sales Executive

Job Number: 24191069
Location: Ikeja, Lagos
Employment Type: Full-time
Category: Sales & Marketing

Responsibilities

• Contact relevant departments (e.g., Sales, Data Administration, Accounting) to resolve guest calls, requests, or issues.
• Answer, record, and address all guest calls, requests, inquiries, or concerns.
• Determine and offer complimentary gifts for guest patronage (e.g., rewards points, show tickets, gift certificates).
• Use sales techniques to maximize revenue while maintaining Marriott’s guest loyalty.
• Promote brand image internally and externally to increase awareness.
• Process requests for redeeming Marriott Rewards points and enter Rewards information into relevant software when taking reservations.
• Process all reservation requests, modifications, and cancellations received by phone, fax, or mail.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees; serve as a role model for professional behavior.
• Support the team to achieve goals; monitor team adherence to quality expectations and standards.
• Follow company policies and ensure a clean, professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome guests per company standards; anticipate service needs and express genuine gratitude.
• Communicate professionally and review written documents accurately.
• Answer telephones with appropriate etiquette.
• Develop positive relationships with colleagues; listen and respond to employee concerns.
• Monitor team performance to ensure quality standards are met.
• Perform other reasonable duties as assigned by supervisors.
• Physically able to handle objects up to 10 pounds and read information across different formats.

Requirements

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online